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About the Role

Educational Alliance seeks a full-time Food Service Manager to oversee and participate in the Weinberg Center for Balanced Living (WCBL) older adult meal program. This role ensures efficient workflows, timely meal service, appropriate staff coverage, and adherence to food safety and program requirements. The manager will coordinate daily staffing, manage the dining room environment, and collaborate with various departments to ensure smooth food service operations.

Responsibilities

Oversee and actively participate in breakfast, lunch, and take-home meal service, including setup, serving, and cleanup, ensuring safe, efficient, and timely operations and a clean and welcoming dining environment.
Work closely with MCC Kitchen to ensure sufficient food, tableware, and supplies are available and meals follow funder-approved menus and recipes, including required portions, substitutions, packaging, labeling, and reheating instructions.
Respond to member feedback and work with program leadership, MCC Kitchen, Facilities, and other relevant departments to address meal service needs, concerns, and opportunities for improvement.
Supervise food service staff, interns, and volunteers, including scheduling and assigning responsibilities, providing guidance and feedback, and ensuring appropriate orientation and training on meal service, food safety, sanitation, hygiene, and program expectations.
Partner with the Volunteer and Civic Engagement Manager to plan volunteer staffing and training for daily meal service and special events.
Address routine staff and volunteer concerns and conflicts, keeping the WCBL Director and Volunteer and Civic Engagement Manager informed and collaborating on matters requiring additional follow-up.
Ensure compliance with NYC Aging, DOHMH, HACCP, USDA, and other applicable requirements related to food safety, sanitation, portioning, packaging, labeling, and documentation.
Maintain required meal program records, including meal attendance, temperature and self-inspection logs, and inventory records, and count, reconcile, and document meal contributions in accordance with established procedures.
Coordinate with the NYC Aging Nutrition Advisor and DOHMH during audits, inspections, and monitoring visits, and ensure findings and violations are addressed and corrective actions implemented in collaboration with appropriate MCC leadership and staff.
Manage food service inventory, purchasing, deliveries, supplies, and expenses in collaboration with MCC program leadership and Kitchen staff to support daily operations and special events.
Maintain safe, sanitary, and properly equipped food service areas and coordinate with MCC Facilities on maintenance, repairs, equipment, and building needs.
Attend required NYC Aging, USDA, Educational Alliance, food safety, and other relevant trainings and meetings.

Requirements

At least four (4) years of food service experience, including supervising staff and/or volunteers and overseeing high-volume or institutional meal service operations.
Current NYC Food Protection Certificate (FPC) required. Must have the physical license in one’s possession.
Current CPR/AED certification required or must be obtained within the timeframe established by Educational Alliance.
Strong knowledge of food safety, sanitation, safe food handling, HACCP principles, and NYC Department of Health and Mental Hygiene (DOHMH) requirements.
Experience with food service inventory, purchasing, cost management, required documentation, and preparation for regulatory inspections or audits.
Strong organizational, supervisory, and time-management skills, with the ability to coordinate daily operations, manage competing priorities, and provide clear direction to staff and volunteers.
Strong interpersonal skills and sound judgment, including the ability to address concerns, navigate conflicts, and respond professionally and appropriately to challenging behavior.
Strong communication and collaboration skills, with the ability to work effectively with members, volunteers, staff, and colleagues from diverse backgrounds; proficiency with standard office applications and ability to learn relevant electronic systems.
Experience with NYC Aging nutrition and meal program requirements, Simple Servings, and/or food service programs serving older adults or other community-based populations is a plus.

Skills

Food safety
Sanitation
Safe food handling
HACCP principles
Food service inventory management
Purchasing
Cost management
Regulatory inspection preparation
Organizational skills
Supervisory skills
Time-management skills
Interpersonal skills
Judgment
Conflict resolution
Communication skills
Collaboration skills
Standard office applications proficiency

Location

Lower Manhattan

Work Type

Full-time

Experience Level

4+ years of food service experience
Supervisory experience

Education Level

NYC Food Protection Certificate (FPC)
CPR/AED certification

Benefits

Generous PTO Policy
Competitive Pay
Medical, Dental & Vision Insurance
Pension Plan
403b Retirement Plans
Discount Perks for Movies, Broadway Shows, Amusement Parks, etc.
Free Gym Membership to our MCC Fitness & 14th Street Y Gym
Discounts to programs at Educational Alliance
Tuition Reimbursement
Employee Referral Reward

About the Company

Educational Alliance brings together and partners with diverse communities in Lower Manhattan, offering individuals and families high-quality, multi-generational programs and services that enhance their well-being and socioeconomic opportunities.
We are a place where everyone is welcome and where progress is powered one relationship at a time.
We are proud of our legacy as a Jewish organization, and we provide high-quality, transformational services and programs to all New Yorkers through our network of community centers on Manhattan’s Lower East Side and East Village.
We offer best-in-class programming across multiple sites, focusing on a mix of education, health and wellness, arts and culture, and civic engagement.

Equal Opportunity

Educational Alliance is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, marital status, disability status, veteran status, or any other characteristic protected by applicable federal, state, or local law.