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About the Role
Service Coordinator Supervisors assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change.
Responsibilities
- Supervise and maintain a caseload of clients enrolled in Medicaid programs
- Supervise clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
- Supervise daily intake and referral processes to ensure positive business growth and development
- Provide leadership and training to other staff
- Promote cohesiveness in the office
- Supervise day-to-day operations and client advocacy
- Collaborate with stakeholders regarding the delivery of services
- Communicate effectively
- Comply with applicable legal requirements, standards, policies, and procedures
- Conduct advanced reporting and oversight activities
- Demonstrate dependability
- Demonstrate effective problem-solving and decision-making skills
- Handle complex service programs and special projects
- Lead, supervise and complete special projects including, but not limited to: Large-scale enrollments and transitions as needed
- Maintain necessary skills and knowledge to coordinate workflow
- Market services to referral sources
- Participate in professional development and training activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external clients
- Represent the company at stakeholder meetings, health fairs, and provider fairs
- Supervise deliverables and ensure timely completion of projects
- Train and oversee employees
- Enroll clients and employees in services, web portal, and EVV systems as needed
- Conduct necessary client assessments and home visits, as necessary
- Handle escalated complaints
- Other duties as assigned
Requirements
- Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
- 3 years experience working with individuals with disabilities or the elderly preferred
- Combination of education and experience
- Leadership experience preferred
- Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
- Must be legally authorized to work in the United States.
- Does not provide visa sponsorship or STEM OPT extensions.
Skills
- Public speaking
- Computer efficiency
Location
- Austin, TX
Work Type
- Full time
- Onsite
Experience Level
- Supervisor
Education Level
- Bachelor's degree
Benefits
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period
- Profit-sharing for employees in good standing
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
About the Company
- Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities.
- Provide coordinated service delivery in 14 states.
- Services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health.
- Extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Equal Opportunity
- The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.