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About the Role
W London is seeking passionate, playful, audacious, and polished individuals to join The Perception Bar & W Lounge team. This role is responsible for daily operations, acting as an expert on menus and hotel offerings, and providing exceptional Whatever/Whenever service to guests in a fast-paced, dynamic environment.
Responsibilities
- Manage daily operations at The Perception Bar.
- Serve as an expert on food and beverage menus, hotel facilities, and possibilities.
- Make personalized suggestions for cocktails and food pairings.
- Adhere to service standards and operating procedures for all guest interactions.
- Deliver Whatever/Whenever service to create memorable guest experiences.
- Maintain a clean and sparkling environment.
- Operate effectively in a fast-paced environment with loud music and under pressure.
- Collaborate with other departments and team members.
- Prioritize guest needs in all tasks.
- Undertake any additional tasks that contribute to an unforgettable guest experience.
Requirements
- Must have the right to work and live in the UK.
- Documented evidence of eligibility to work will be required.
Skills
- Customer service
- Communication
- Teamwork
- Flexibility
Location
- Soho, London
Work Type
- Full-time
Benefits
- Complimentary meals
- Monthly service charge payment
- Access to industry-leading digital and classroom-based training
- Opportunities for cross-exposure across departments
- Apprenticeship programs
- 28 days of holiday including public holidays (pro rata)
- Refer a Friend Scheme (£250 bonus)
- Company Pension Scheme
- Recognition and celebration events
- High Street Discounts (shopping, eye tests, cinema, technology)
- Monthly Associate Events
- Long Service Recognition
- Global Marriott Stay Discount
- Health Assured & Wisdom App (24/7 confidential support)
- 20% off in all food and beverage outlets within Marriott properties
- 30% off treatments in Away Spa
About the Company
- W London is located in the epicentre of the city’s cultural core, blending Soho's energy with the West End's glamour.
- The Perception Bar & W Lounge offers a unique atmosphere with striking design, boundary-pushing cocktails, indulgent dining, and cutting-edge music and events.
- W Hotels' mission is to Ignite Curiosity, Expand Worlds and is a place to experience life.
- W Hotels reinvents the norms of luxury globally with a Whatever/Whenever service philosophy.
- W Hotels is part of the portfolio of brands with Marriott International.
Equal Opportunity
- W Hotels is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- W Hotels actively fosters an environment where unique backgrounds are valued and celebrated.
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- Marriott International actively fosters an environment where unique backgrounds are valued and celebrated.
- Commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.