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About the Role
Leads and manages a shift by developing associates to execute outstanding product quality and customer service, build sales, and control costs. Ensures adherence to standard operating policies and procedures.
Responsibilities
- Lead associates on shifts, including assigning tasks, providing feedback, and training.
- Ensure all security procedures are executed.
- Resolve customer complaints and issues.
- Empower associates to ensure all customers leave happy.
- Execute and support all food safety requirements and practices.
- Manage and organize the line and delegate duties to associates.
- Uphold standards for product quality.
- Work the line as needed.
- Ensure back-of-the-house procedural standards are met.
- Promote sales on the shift through executing the marketing plan.
- Control food costs, labor, waste, and cash on the shift.
- Count drawers and follow proper daily cash handling procedures.
Requirements
- Must represent Potbelly Advantage and Our Values.
- Minimum of 1 year supervisory experience in a restaurant or retail environment.
- Must be able to work a minimum of 2 opens and/or closes per week.
- Must be able to work a minimum of 40 hours a week.
- Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
- Ability to exert well-paced and frequent mobility for periods of up to five hours.
- Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
- Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
- Ability to work in both warm and cool environments, indoors (95%) and outdoors (5%).
- Ability to tolerate higher levels of noise from music, customer and employee traffic.
- Ability to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
- Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service.
- Ability to comprehend and communicate in English via verbal and written communication.
- Exceptional customer service skills.
- Strong communication skills, both written and verbal.
- Strong organizational skills and the ability to multi-task.
- Strong interpersonal skills.
- Ability to train and coach others.
- Must be able to demonstrate strong leadership skills at all times.
- Must be a strong team-player.
- Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.
Skills
- Leadership
- Customer Service
- Communication
- Organization
- Multi-tasking
- Interpersonal Skills
- Training
- Coaching
- Teamwork
- Problem-solving
- Food Safety Certification
Location
- Field
- In Shop
Work Type
- Full-time
Experience Level
- 1 year supervisory experience
- Shift Leader
Education Level
- High School degree
Salary/Compensations
- $19-$21/hour
About the Company
- You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.