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About the Role
A Potbelly Associate's primary responsibility is to ensure customer satisfaction by providing fast, friendly, and efficient service, delivering consistent quality products, and maintaining a clean and inviting environment. This role involves embodying Potbelly's behaviors and values through all customer and team interactions.
Responsibilities
- Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
- Comply with health and safety standards for food, cleanliness, and safety of the shop.
- Maintain personal hygiene standards, including wearing a clean Potbelly uniform.
- Comply with established food safety requirements and practices.
- Comply with shop security and safety standards.
- Be speedy and accurate in fulfilling orders.
- Handle raw and finished waste according to established procedures.
- Make customers really happy.
- Engage in friendly conversation with customers in line.
- Act with a sense of urgency toward all customers in the shop.
- Restock food line, chips, and cooler.
- Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
- Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
- Prepare meats and cheeses for different sandwiches.
- If 18 or older, use the automatic slicer to prep food items.
- Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
- Operate cash register: handle, balance, and follow all cash handling procedures.
- Effectively handle customer complaints/issues.
- Take delivery/catering/pickup orders over the phone.
- Perform other duties as assigned.
Requirements
- Must represent Potbelly Advantage and Our Values.
- Must be at least 16 years of age.
- For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
- Must be friendly and customer service-oriented.
- Must possess neat and clean hygiene.
- Ability to handle a knife confidently.
- Must be able to work in a fast-paced environment and have a sense of urgency.
- Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
Skills
- Strong verbal communication skills.
- Ability to work as a team-player.
- Ability to discuss Potbelly history with others.
- Ability to comprehend and communicate in English via verbal and written communication.
Location
- Field, Assigned to Specific Shop
Work Type
- Part-Time
Experience Level
- Depending on experience
Salary/Compensations
- $17-$18/hour
About the Company
- You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.