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About the Role
The General Manager is the senior leader of the dining service department, responsible for planning, organizing, directing, and overseeing all activities and systems within a department with an annual managed volume between $1.51-3.5M. This role ensures Parkhurst standards of quality, service, and cleanliness are met, and functions as the key liaison with the client to improve services, increase efficiency, manage costs, and meet client requirements.
Responsibilities
- Oversee all aspects of daily operations, including budgeting, staffing, and performance monitoring.
- Ensure every guest and client experiences high-quality service and outstanding dining experiences.
- Lead and inspire a management and hourly team in a supportive, inclusive environment.
- Build strong, meaningful relationships with clients, guests, and team members while fostering engagement, trust and satisfaction.
- Develop, coach, and inspire the management team to achieve department goals.
- Own hourly recruiting and retention for their unit.
- Partner with their DM or RDM on management staffing and retention.
- Ensure Parkhurst standards of quality, service, and cleanliness are being met.
- Develop and manage budgets, track financial performance, meet sales goals, and ensure contract compliance.
- Recruit, train, coach, and develop management and hourly staff to build strong, effective teams.
- Develop meaningful relationships with clients and guests, proactively respond to needs, and enhance satisfaction and retention.
Requirements
- 7+ years in professional food service, including 3+ years in a management role.
- Skilled in planning, organizing, and directing dining operations, ensuring Parkhurst Standards of quality, service, and cleanliness.
- Experience developing and managing budgets, tracking financial performance, meeting sales goals, and ensuring contract compliance.
- Proven ability to recruit, train, coach, and develop management and hourly staff to build strong, effective teams.
- Ability to develop meaningful relationships with clients and guests, proactively respond to needs, and enhance satisfaction and retention.
Skills
- Planning
- Organizing
- Directing dining operations
- Budget development and compliance
- Revenue innovation
- Sanitation
- Safety
- Regulatory compliance
- Menu development
- Food preparation and service
- Department staffing
- Client liaison
- Service improvement
- Efficiency management
- Cost management
- Client requirement fulfillment
- Dining operations monitoring
- Culinary experience enhancement
- Team development
- Coaching
- Inspiring management teams
- Hourly recruiting and retention
- Management staffing and retention
- High-quality service delivery
- Outstanding dining experiences
- Team leadership
- Supportive environment creation
- Inclusive environment creation
- Performance monitoring
- Relationship building
- Client relationship management
- Guest relationship management
- Team member relationship management
- Engagement fostering
- Trust fostering
- Satisfaction fostering
- Professional growth
- Leadership responsibilities
- Advancement opportunities
- Welcoming new challenges
- Caring about people
- Core Values alignment
Work Type
- Full-time
Experience Level
- Management role
- Senior leader
Education Level
- Degree in Culinary, Hospitality Management, Business, or related field preferred
Benefits
- Medical
- Dental
- Vision
- Life insurance
- 401(k)
- Paid Time Off
- Access to Smile Universe training
- Internal promotion pathways
- Free meals during shift
- Monthly family meal
- 20% discount at all ENPHG brands
About the Company
- Eat’n Park Hospitality Group represents a diverse family of brands that span more than a dozen states across more than 150 locations and with nearly 10,000 team members.
- We are a family-owned and operated company with deep roots that inspire our future.
- Our enduring commitment to our Core Values and our shared purpose, “to Create a Smile,” guide and fuel our growth as a group and as individuals.
Equal Opportunity
- Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.