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About the Role
A Restaurant Manager is responsible for providing strong, positive leadership to deliver great guest experiences, operational excellence, and to help build profitable sales. They oversee the restaurant's operations according to brand standards, franchisee policies, and legal compliance.
Responsibilities
- Perform all responsibilities of restaurant team members
- Lead team meetings
- Deliver training to restaurant team members
- Ensure Brand standards, recipes, and systems are executed
- Create and maintain a guest-focused culture
- Review guest feedback and implement action plans
- Communicate restaurant priorities, goals, and results
- Execute new product roll-outs
- Maintain a safe, secure, and healthy environment
- Control costs to maximize profitability
- Complete periodic inventory
- Complete weekly labor schedule
- Complete DCP and other vendor orders
- Conduct self-assessments and action plans
- Ensure restaurant budget is met
- Manage cash over/short and ensure proper cash management policies are followed
- Engage with Dunkin’ Brands Field Operations team as appropriate
- Recruit, hire, onboard, and develop restaurant team members
- Plan, monitor, appraise, and review employee performance
- Coach restaurant team members to drive sales, improve profitability, and guest satisfaction
Requirements
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant, or hospitality
Skills
- Strong analytical skills
- Business acumen
- Works well with others in a fun, fast-paced team environment
- On time
- Demonstrates honesty
- Positive attitude
- Willingness to learn and embrace change
- Ability to train and develop a team
- Guest focused
- Time Management
- Problem solving
- Motivating others
Experience Level
- Previous leadership experience
Education Level
- College Degree preferred
Salary/Compensations
- Aggressive starting salaries
Benefits
- Aggressive starting salaries
- Quarterly Bonus
- Paid PTO
- 401k plan with 4% matching
- Medical Dental Vision
- Company Paid Life Insurance
- Company Paid Long Term Disability Insurance
About the Company
- Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.