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About the Role
The Night Auditor is responsible for preparing and processing all night audit checklist tasks and reports. This role focuses on delivering and exceeding guest expectations, executing brand service standards, resolving guest challenges, and ensuring accuracy in nightly posting and reporting.
Responsibilities
- Check hotel guests in and out in a confident, professional, and personalized manner.
- Welcome and register hotel guests, explain accommodations, and establish credit or payment method.
- Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, amenities, and local area information.
- Maintain regular attendance in compliance with LodgeWorks' standards.
- Take hotel reservations accurately and efficiently.
- Ensure immediate response to all guest comments and concerns for timely, friendly, and efficient resolution.
- Maintain accuracy with all accounting, cash handling, and billing procedures.
- Follow tax-exempt policies and procedures.
- Answer all calls in a courteous, professional, and efficient manner.
- Use hotel communication tools to log and notify associates and supervisors of pertinent information.
- Provide accounting support by ensuring all revenues are posted to the correct department, balancing the guest ledger daily, and completing necessary reports.
- Submit appropriate reports to corporate in a timely manner.
- Assist with other tasks or duties as requested by management.
Requirements
- A team player with a heart for hospitality.
- Entrepreneurial and innovative mindset.
- Long-term thinking.
- Customer-focused approach.
- Ability to adapt to change quickly.
- Commitment to sharing and togetherness.
- Awareness of the importance of a good reputation and commitment to representing it.
- Excellent communication skills.
- Ability to listen to solve problems.
- Comfortable following directions, guidelines, and work objectives.
- Capable of exerting up to 30 pounds of force occasionally.
- Capable of standing for an entire shift or extended period.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping, and kneeling.
- Eager to be part of a great work culture and team.
Skills
- Hospitality
- Service industry
- Accounting
- Cash handling
- Billing procedures
- Communication
Location
- Nationwide
Work Type
- Full-time
Experience Level
- Six months related experience in hospitality or a service industry is a plus.
Benefits
- PTO
- Hotel and restaurant discounts at select LodgeWorks properties
- Health, vision, and dental benefits
- 401(k) plans with matching contributions
- Paid holidays
- Short-term and long-term disability (company sponsored)
- Referral bonuses
- Flexible spending accounts
About the Company
- LodgeWorks is a privately held hotel development and management company.
- Operates 18 hotels, including the Archer Hotel boutique collection and other brands like Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn.
- Industry innovators with a 35+ year history.
- Strong family culture with over 950 employees nationwide.
- Grounded in Midwestern hospitality.
- Hospitality is central to all operations and interactions.
Equal Opportunity
- LodgeWorks is an equal opportunity employer and values diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.