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About the Role
This role is for a Night Auditor at a hotel managed by OTO Development. The position involves executing guest services, maintaining security, and optimizing rates.
Responsibilities
- Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
- Maintain a friendly and hospitable attitude with guests and team members
- Acquire and maintain knowledge of local attractions and amenities to provide service to guests
- Ensure collections, including credit card and direct bill, are executed in accordance with company policies
- Maintain proper control over keys, safe deposits, and all company and guest property
- Ensure rates are optimized by monitoring competitor occupancy and rates
- Ensure that all required documentation is completed in a timely manner
- Properly quote daily rates and issues credits
- Perform other duties as assigned to support guest satisfaction
Requirements
- Proficient in administration of applicable property management systems
- Ability to respond quickly and appropriately to emergency situations
- Experience in accurate cash handling and credit cards
- Experience in maintaining security of confidential information
- Ability to pass certification tests required to meet brand standards
- Experience working with a computer, especially data entry
- Ability to work well with others
- Maintain a customer focus and put the guests’ needs first
- Approachable and encourage effective communication with guests and fellow team members
- Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time
Work Type
- Full-time
Salary/Compensations
- $23.00 per hour
Benefits
- Medical insurance options
- Dental and vision insurance
- 401k with company match
- Company provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
About the Company
- OTO Development is an industry-leading hotel development and management company.
- Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
- OTO has been honored as Developer of the Year by major brand partners multiple times.
- OTO has earned accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.