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Rezi rewrites your resume against AC Hotel New York Times Square (OTO Development)'s job description. Free.
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Don't guess if your resume is good enough.
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About the Role
The AC Hotel is seeking a dynamic and service-oriented Front Desk Agent to join their award-winning team. This role is crucial in assisting guests throughout their stay and ensuring a seamless workflow.
Responsibilities
- Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
- Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
- Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
- Anticipate guests’ needs and go out of your way to maximize the guest experience
- Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
Requirements
- You love working with people and will go above and beyond for each guests’ needs
- You work well with others and enjoying working and being part of a team
- You have excellent oral, written, and interpersonal communication skills
- You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
- Must have Hotel Experience
- Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time
Skills
- Marriott Experience Preferred
Location
- On property and surrounding area
Work Type
- Hourly
- Full-time
Experience Level
- Hotel Experience
Salary/Compensations
- Eligible for overtime
Benefits
- Robust Sick and PTO package
- Monthly Food Vouchers
- Monthly MetroCards
- Medical insurance options
- Dental and vision insurance
- 401k with company match
- Company provided life insurance
- Tuition assistance
- Paid holiday time
- Travel discounts
About the Company
- OTO Development is an industry-leading hotel development and management company.
- Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
- OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.