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About the Role
State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners and commercial properties. This role involves being the first point of contact to meet insureds, explain coverage, estimate damages, and guide them through the claims process with exceptional service.
Responsibilities
- Conduct on-site inspections and assessments of property damages for residential and commercial claims.
- Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims.
- Interact with parties who express strong emotions or concerns about inspections or claim resolutions.
- Provide exceptional customer service, addressing inquiries and concerns promptly.
- Gather evidence, document findings, and prepare detailed reports.
- Investigate and adjust personal and commercial property claims up to $500,000.
- Evaluate coverage and policy terms to determine claim validity and ensure regulatory compliance.
- Negotiate and settle claims within authorized limits.
Requirements
- Ability to investigate problems, evaluate information, and make well-supported decisions.
- Ability to interpret detailed policies, guidelines, or technical information and apply them accurately.
- Ability to quickly learn unfamiliar concepts, processes, and terminology.
- Ability to effectively interact with policyholders, agents, and stakeholders.
- Effective communication and interpersonal skills for difficult conversations.
- Detail-oriented with strong organizational and analytical skills.
- Proficiency in using mobile/desktop tools for documentation.
- Physical agility for frequent lifting, carrying, climbing ladders, navigating roofs, and crawling in tight spaces.
- May be required to complete Rope and Harness Safety Training.
- A valid driver's license is required.
- Employees must successfully complete all required training, including proficiency, licensing exam(s), MVR checks, and background checks.
- Candidates may be asked to participate in additional pre-employment testing.
Skills
- Property Claims
- Property insurance policies
- Coverage and claim handling practices
- Residential and commercial building construction
- Water mitigation inspection
- Xactimate
- XactContents
Location
- Honeoye, NY
Work Type
- Remote-Field
- Flexible schedules
- Overtime
- Irregular hours
Experience Level
- Experienced
- Highly skilled
- Equivalent work experience in Property Claims
- Relevant coursework and internship/fieldwork experience
Education Level
- Bachelor's Degree in a related field
Salary/Compensations
- $59,059.65 - $90,000.00
- Potential yearly incentive pay up to 15% of base salary
Benefits
- Annual raise and bonus
- Robust health and wellbeing programs
- State Farm pays most of your healthcare premium
- Multiple healthcare plan options
- 100% coverage for in-network preventative care
- Vision, dental, telemedicine, 24/7 mental health professionals
- Educational benefits
- Industry leading training programs
- Tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- Savings account options
- Financing through State Farm Federal Credit Union
- Generous time off policies
- Up to 20 days annually
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions up to 7% of salary
About the Company
- Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
- It is at the core of how we operate and the reason for our success.