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About the Role
Relay is fundamentally reshaping how goods move in an online era. We are assembling the most talent-dense team the logistics industry has ever seen. Our mission is to free commerce from friction, envisioning a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
Responsibilities
- Own complex ER cases end to end, including grievances, disciplinary and conduct matters, ensuring fair investigations, clear outcomes and strong case records.
- Advise and coach site managers so they can confidently handle lower-level employee relations issues themselves.
- Manage legal risk, including early conciliation, tribunal preparation and external employment counsel where required.
- Build and improve ER processes, using case data and recurring themes to strengthen policies, escalation routes, training and early-warning indicators.
- Create a scalable ER framework that can be applied consistently across existing and new sites and stays aligned with employment law changes.
- Be highly visible on site, building trust with operatives and managers and helping sites prepare proactively for peak periods and increased case volumes.
Requirements
- Strong end-to-end ER case management experience across grievances, disciplinary and conduct matters.
- Good working knowledge of UK employment law, including early conciliation and tribunal preparation.
- Experience in high-volume, multi-site operational environments.
- Strong, calm communication skills, particularly in sensitive or conflict situations.
- Experience improving ER processes and using case data to identify and communicate risk.
- Comfortable travelling to sortation centres around 1–2 days per week.
Skills
- First-principles thinking
- Tight feedback loops
- Relentless experimentation
- Aim with Precision
- Play to Win
- 1% Better Every Day
- All In, All the Time
- People-Powered Greatness
- Grow the Whole Pie
Location
- On-site travel to sortation centres
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- CIPD Level 5+ or equivalent employment law expertise (Desirable)
About the Company
- Relay is fundamentally reshaping how goods move in an online era.
- Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups.
- We're assembling the most talent-dense team the logistics industry has ever seen.
- Relay’s Mission is to free commerce from friction.
- Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate.
- We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
- The team consists of ~160 people, around half in engineering, product and data.
- The team has 45+ advanced degrees across computer science, mathematics and operations research.
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle.
- We foster an intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation.
Equal Opportunity
- Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.