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Manage first-level support for Windows environment, including Microsoft 365 products, conference technology, and mobile devices.
Control, record, and track support requests and system errors using the ticket system, escalating to international support teams (2nd and 3rd level) with follow-up and user communication.
Oversee user, authorization, software, mobile device, and IT asset management.
Procure hardware and peripherals for German locations.
Provide technical leadership and development for IT teams at German locations.
Act as a liaison between local and international IT teams in Europe and the USA.
Implement global IT initiatives, processes, standards, and systems locally.
Collaborate closely with Operations and HR teams.

Completed IT training, degree in Computer Science/Business Informatics, or comparable qualification.
Several years of experience in an IT generalist, support, or IT management role.
Solid knowledge of Windows and Microsoft environments, with experience in VPN and document management systems.
Strong problem-solving skills for desktop hardware and software, as well as iOS and mobile devices.
Basic knowledge of network technology, cabling, and related troubleshooting.
Experience with ticket tracking systems, preferably Ivanti.
Excellent service orientation and ability for ad-hoc management.
Meticulous and structured work approach, high attention to detail, communication, and multitasking skills in a dynamic, team-oriented environment.
Team-oriented personality with leadership experience.
Experience collaborating with international teams, ideally within a Professional Services Firm.
Excellent German (C2) and English (C1) language skills, both written and spoken.

IT User Support Manager (m/w/d) at Greenberg Traurig

IT User Support Manager (m/w/d)