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About the Role

This position performs professional-level work involving research and analysis of routine/semi-routine administrative and operational support duties in project management, quality management, performance measurement, change management, and business process improvement. Provides support to senior process consultants, auditors, and team leaders.

Responsibilities

Assists in planning, executing, and closing projects in operational and/or administrative situations.
Develops and maintains databases for data analysis and research findings.
Assists in preparing recommendations for policy, procedure, and process changes/improvements.
Writes reports summarizing findings, data collection techniques, and implementation options.
Establishes project schedules, updates project status reports, and communicates project/process status.
Conducts research, analyzes trends, determines data accuracy and relevancy, and evaluates alternatives.
Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
Maintains positive working relationships with stakeholders to ensure cooperation and support.
Serves as the Designated Employer Representative (DER) for the CDL Program.
Supports the CDL Program and the City’s Alcohol & Drug Testing Program.
Maintains and supports the AIM on Target Employee Relations database.
Monitors CAIU referrals and tracks required actions.
Assists with Employee Relations performance metrics.
Reviews policies and regulations to ensure compliance.
Recommends process improvements and best practices.

Requirements

Must possess required knowledge, skills, abilities, and experience to perform essential job functions.
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year of related experience.
Experience may be substituted for education up to a maximum of four (4) years.
Requires a Valid Texas Class C driver's license or the ability to acquire one by hire date.
External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite.
Applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Incomplete applications will not be considered.
Your Work History must list job titles, employment dates, duties, functions, and responsibilities for each position.
Starting salary is based on the relevant experience documented in your application.
The hiring process may include assessments, screening interviews, panel interviews, and a final interview with leadership.
Résumés may be submitted in addition to a fully completed application.
Statements such as “see résumé” are not accepted.
Use “N/A” in fields that do not apply.
Use of AI is strictly prohibited to respond to the application and during the interview process.
All application steps, including attachments and submission, must be fully completed before the posting close date.
Top candidates will be required to provide proof of education, professional licenses or certifications, and DD-214 (for military or veteran applicants) prior to confirming a start date.

Skills

Business strategies, objectives, planning, development, management processes, and process improvement.
Research methodologies, cost/benefit analysis, statistics, and financial modeling.
Applicable City of Austin, state, and federal statutes, ordinances, and codes.
Performance measures, quality improvement programs, and project management methods.
Oral and written communication (print, electronic, presentations, telephonic).
Using computers and related software applications.
Data analysis and problem-solving.
Quickly recognizing and analyzing irregular data and situations.
Working independently and with teams.
Entering data, generating reports, analyzing trends, and managing multiple online databases.
Analyzing, documenting, and implementing processes.
Advanced experience with Word, Excel, and Access.
Strong communication and organizational skills.

Location

Austin, Texas

Work Type

Hybrid (minimum 40% in office)
Full-time

Experience Level

One (1) year of related experience

Education Level

Bachelor’s degree in a related field

Salary/Compensations

$65,510.00 - $81,890.00

Benefits

Low-cost medical, dental, and vision coverage
Paid leave
Highly competitive retirement plan
Training opportunities

About the Company

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
We strive to fulfill our commitment as public servants, grounding our efforts in guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
The City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act.
If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.