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About the Role
The Technical Manager (Head of Lighting) will serve as the subject matter expert for their discipline within the Audio Visual Industry. This role manages all aspects of event pre-planning, on-site management, equipment maintenance, and post-show activities, interfacing with various teams to design systems and manage large event projects. The Technical Manager is also responsible for mentoring technicians, negotiating with supply chains, driving innovation, and maximizing project profitability.
Responsibilities
- Partner with Senior Project Managers, Project Managers, and end clients to design, pre-plan, and manage all aspects of their expertise or discipline.
- Complete necessary technical drawings, production plans, labour needs, budgets, and equipment selection.
- Interface with warehouse leads and manage sub-rentals.
- Assist and support other departments by making recommendations on technology, processes, and methodologies.
- Ensure discipline meets or exceeds client needs by managing the production plan, budget, and safety standards.
- Set and properly test technical components.
- Operate designated equipment for the event, as needed.
- Provide leadership to assigned crew, including internal and external team members.
- Abide by all health and safety requirements and ensure adherence by team members and subcontractors.
- Recommend areas of improvement to the HSE Manager.
- Manage post-show activities, including final labor, timesheets, expenses, sub-rentals, and equipment maintenance.
- Complete reporting information and provide feedback for post-show documentation.
- Provide excellent customer service, striving to exceed internal and external customer expectations.
- Meet with clients on-site as necessary to ensure needs are met and equipment setup is functioning properly.
- Promote a culture of high performance, accountability, and continuous improvement.
- Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
- Manage HR activities including selection, performance management, and learning.
- Provide focused and continued coaching to develop team member skills.
- Train employees on company standards for service and equipment, and verify proper training on computer systems.
- Recommend team members for training opportunities.
Requirements
- BA/BS Degreed or equivalent experience.
- 5+ years of live large venue audio visual experience.
- 5+ years of knowledge of Audio Visual and expert-level technical skill set in a discipline.
- 2+ years crew lead experience (not necessarily direct reports).
- Strong customer service skills.
- Excellent organization skills.
- Advanced problem-solving skills.
- Strong written and oral communication skills.
- Ability to travel up to 75%.
Skills
- Audio Visual Industry technical background
- Expert level skill set in a specific discipline (Audio, Video, Lighting, Rigging, or Power Distribution)
- Ability to operate/troubleshoot high-end equipment
- Familiarity with major brands of audio-visual systems and components
- System design
- Project management
- Mentoring and development
- Negotiation with supply chains
- Innovation
- Profit maximization
- Technical drawing
- Production planning
- Budget management
- Equipment selection
- Customer service
- Health and safety compliance
- Performance management
- Team development
- Coaching
- Training
- Exceeds Customer Expectations
- Production Efficiency
- Problem Solving
- Communication
- Teamwork
- Leadership
Location
- Uxbridge / London
Work Type
- Full-time
Experience Level
- 5+ years of live large venue audio visual experience
- 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline
- 2+ years crew lead experience
Education Level
- BA/BS Degreed or equivalent experience
Salary/Compensations
- £50,000-£60,000
Benefits
- Private Healthcare after 12 months of continuous service
- Employee supported volunteering
- Enhanced family leave provision
- Perkbox and Employee Assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Mentoring support and training initiatives
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme