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About the Role
The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health’s primary and specialty care facilities. They will collaborate with and support team members to ensure a patient-focused approach to care.
Responsibilities
- Serves as receptionist for the medical practice area, directing clients/patients and screening visitors in the office while handling incoming calls; provides a positive, welcoming, customer service-oriented experience for the patient
- Schedules new and existing patient appointments while adhering to proper scheduling procedures and protocols
- Manages the scheduling of interpretation services for non-English speaking patients for Evergreen’s primary care facility
- Checks in/out patients in the EMR system; verifies all patient demographics and healthcare personal information
- Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community
- Manages reception area administrative tasks
Requirements
- Must be able to communicate clearly and professionally in writing and verbally
- Strong knowledge of medical terminology (preferred)
- Must be an organized, multi-tasking, team player
- Attention to detail and computer efficiency required
- Experience with EMR (Electronic Medical Records) systems strongly preferred
- Excellent typing and editing/proofreading skills highly desired
- Awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
Skills
- Medical terminology
- EMR systems
- Typing
- Editing
- Proofreading
- Customer service
Work Type
- Full-time
- Monday-Friday
Education Level
- HS Diploma or GED
Benefits
- Multiple comprehensive medical health insurance plans
- Dental and Vision coverage at no cost
- 4 weeks of Paid Time Off in the first year
- 403b retirement plan with a generous company match
- Paid parking or monthly metro pass
- Professional development opportunities
- Paid lunch breaks
About the Company
- At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression.
- We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
Equal Opportunity
- Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.