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About the Role

This role offers a wonderful opportunity for an Assistant General Manager to contribute to a leading hotel development and management company.

Responsibilities

Participate in sales calls and site visits to acquire new business or close on business.
Review financial reports and statements to identify areas of concern and improve performance.
Coach and support hotel team members to effectively manage wages and controllable expenses.
Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters.
Ensure service, technical skills, and other training occurs throughout the property.
Establish and maintain open, collaborative relationships with direct reports and the entire team.
Establish a presence with team members on property, actively solicit feedback, and utilize an open door policy.
Hire team members who demonstrate strong functional expertise, creativity, and leadership.
Observe service behaviors of team members and provide feedback to individuals and/or supervisors.
Review comment cards, guest survey results, and other data to identify areas for team member improvement.
Analyze service issues and identify trends while facilitating the development of creative solutions.
Interface with customers regularly to obtain feedback on product quality, service levels, and overall satisfaction.
Ensure the building is well-maintained and operational areas have an atmosphere that meets or exceeds guest expectations.
Ensure policies are administered fairly and consistently, and that each team member’s performance is evaluated and recognized.
Work to ensure the property meets franchise standards and is a safe and secure facility for guests and team members.

Requirements

Previous hotel management experience with proven success in leadership and guest service results.
Prior experience with direct sales efforts producing at least 50% market mix of total revenues and strong financial knowledge.
Exceptional time management and multitasking skills.
Customer focus with a consistent drive to deliver optimal employee and customer satisfaction.
Must be able to walk and stand for extended periods of time.
Requires up to 10% travel outside the local area and overnight.

Skills

Leadership
Guest Service
Sales
Financial Management
Cost Management
Training
Team Collaboration
Feedback Implementation
Hiring
Performance Evaluation
Customer Relations
Property Maintenance
Policy Administration
Time Management
Multitasking

Location

Local area

Work Type

Full-time

Experience Level

Management Experience

Education Level

High school diploma
College degree preferred

Benefits

Medical insurance options
Dental insurance
Vision insurance
401k with company match
Company provided life insurance
Tuition assistance
Paid time off
Paid holiday time
Travel discounts

About the Company

OTO Development is an industry-leading hotel development and management company.
Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
OTO has been honored as Developer of the Year by major brand partners multiple times.
OTO has earned accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.