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About the Role

The Sales & Events Coordinator is responsible for coordinating all group and event needs, providing selling support, maintaining professional client relationships, and ensuring timely customer service. This role supports the Sales Team by managing the CRM, assisting with billing, and coordinating event details. Revenue functions may be assigned. Excellent service philosophy and programs are required in all dealings.

Responsibilities

Develop a good understanding of hotel operations, including food and beverage, front desk, reservations, housekeeping, maintenance, and guest services.
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Respond to all individual and group inquiries in a timely manner.
Conduct site tours for potential clients and guests, and qualify potential leads.
Assist the Manager with all aspects of event coordination, from sale and setup to financial aspects and cleanup.
Maintain a good working relationship with the existing client base and explore opportunities to increase revenue.
Actively work in-house guests for sales leads and referrals.
Assist in implementing special promotions relating to direct sales segments.
Handle all details for booking and executing group blocks, including resumes, confirmations, charges, and cutoffs.
Work with the Sales team to manage group inventory, reservations, and cutoff dates.
Work closely with the food and beverage staff to follow the progress of menu selections and/or alternative menu options for groups with on-site meals.
Regularly follow up with clients during and after departure to ensure satisfaction and secure future bookings.
Maintain client files and update information daily in accordance with established departmental policies and procedures.
Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments.
Review final bills prior to presenting to clients.
Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
Manage reservations requested through Executive Office and Sales Office.
Develop professional group proposals and contracts.
Update Stats Board daily.
Manage extranet systems for FIT/Wholesale market.
Participate in all-employee meetings, events, and other functions required by management.
Conduct site tours to showcase the property.
Work closely with the Operations team, ensuring the timely execution and delivery of resumes and banquet event orders.
Work a schedule of at least 40 hours per week, which may occasionally include weekends.
Perform any other duties as requested by the General Manager or Director of Sales.
Assist in any other task or duties as requested by management.

Requirements

A team player with a heart for hospitality.
Entrepreneurial at heart and innovative in mind.
A long-term thinker.
Customer-focused, with guests, clients, and employees at the forefront of your thinking.
Nimble and able to adapt to change quickly.
Committed to sharing and togetherness and value the family mindset of our organization.
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
An excellent communicator.
Naturally curious and value listening to solve problems.
Comfortable following directions, guidelines, and work objectives.
Capable of exerting up to 60 pounds of force occasionally.
Capable of standing for an entire shift or for an extended amount of time.
Capable of reaching overhead, utilizing both hands, leaning over, stooping, and kneeling.
Eager to be part of a great work culture and team.

Skills

Hospitality
Service industry
Sales
Event coordination
Customer service
Communication
CRM management
Billing
Event planning
Client relationship management
Revenue generation
Microsoft Office Suite

Location

Austin, TX

Work Type

Full-time

Experience Level

Six months related experience in hospitality or a service industry (preferred)

Benefits

PTO
Hotel and restaurant discounts available at select LodgeWorks properties
Health, vision and dental benefits
401(k) plans with matching contributions
Paid holidays
Short-term and long-term disability (company sponsored)
Referral bonuses
Flexible spending accounts

About the Company

Archer Hotel Austin is a Texas-chic boutique hotel located at Domain NORTHSIDE in northwest Austin.
It features 171 guest rooms and suites, the AKB hotel bar, a Pool Patio, and extensive meeting and event space.
The hotel is a AAA Four Diamond, Forbes Four-Star property and part of the award-winning Archer Hotel collection.
LodgeWorks is a privately held hotel development and management company with a 35+ year history.
LodgeWorks operates 18 hotels, including the Archer Hotel collection and other brands like Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn.
The company emphasizes an extraordinary culture and a strong family atmosphere with over 950 employees nationwide.
LodgeWorks is known for its Midwestern hospitality roots and commitment to making hospitality the foundation of all interactions.

Equal Opportunity

LodgeWorks is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.