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We are pleased to announce a wonderful opportunity for a Night Auditor.

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information
Ensure collections, including credit card and direct bill, are executed in accordance with company policies
Maintain proper control over keys, safe deposits, and all company and guest property
Ensure rates are optimized by monitoring competitor occupancy and rates
Ensure that all required documentation is completed in a timely manner
Properly quote daily rates and issues credits
Perform other duties as assigned to support guest satisfaction

Proficient in administration of applicable property management systems
Ability to respond quickly and appropriately to emergency situations
Experience in accurate cash handling and credit cards
Experience in maintaining security of confidential information
Can pass certification tests required to meet brand standards
Experience working with a computer especially data entry
Work well with others
Always maintain a customer focus and put the guests’ needs first
Approachable and encourage effective communication with guests and fellow team members
Must obtain the Fire Life Safety Director license within the first 180 days of employment
Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time

OTO Development is an industry-leading hotel development and management company.
Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Night Auditor at Hampton Inn Manhattan/Times Square Central (OTO Development)

Night Auditor