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About the Role
Housekeepers are responsible for providing janitorial and maintenance support to ensure the cleanliness of the hotel, including guest rooms, hallways, and all public areas, in accordance with brand standards and hotel procedures. Duties may be changed at management's discretion.
Responsibilities
- Provide a clean and safe environment for guests
- Proactively maintain assigned areas and equipment
- Clean and maintain common areas of the property
- Perform deep cleaning of assigned areas
- Set up and maintain complimentary hotel lobby functions
- Clean and set up meeting room functions
- Deliver service items to guest rooms upon request
- Assist with guest luggage when required
- Ensure efficient completion of daily assignments in a timely manner
- Use supplies efficiently
- Report all safety, maintenance, and housekeeping concerns to management
- Attend and participate in all mandatory trainings
- Demonstrate flexibility with schedule and assignments
- Possess knowledge of and complete property cleaning procedures
- Maintain effective performance under pressure
- Follow proper procedures for lost and found items
- Follow guest safety procedures
- Respond to guest requests, such as do not disturb signs or changes of linen or terry
- Acknowledge and greet guests in public spaces
- Review daily inventory of supplies needed to complete assignments
- Perform similar duties as requested by supervisor
Requirements
- Good customer service skills
- Ability to work independently and with others
- Good communication skills
- Ability to give and follow verbal and written instructions
- Attention to detail
- Ability to frequently lift/carry up to 15 lbs.
- Ability to occasionally lift/carry up to 35 lbs.
- Ability to multi-task
- Displays good initiative