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About the Role
This role is for a Front Desk Associate who will assist guests throughout their stay, manage reservations, handle financial transactions, and ensure a positive guest experience by anticipating needs and collaborating with team members.
Responsibilities
- Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
- Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
- Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
- Anticipate guests’ needs and go out of your way to maximize the guest experience
- Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
Requirements
- Love working with people and go above and beyond for each guest’s needs
- Work well with others and enjoy working and being part of a team
- Excellent oral, written, and interpersonal communication skills
- Be a problem solver and a solution finder, doing anything to ensure the best experience for our guests
- Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time
Work Type
- Hourly
Salary/Compensations
- $22.00 per hour
Benefits
- Medical insurance options
- Dental and vision insurance
- 401k with company match
- Company provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
About the Company
- OTO Development is an industry-leading hotel development and management company.
- Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
- OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.