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About the Role
The Store Assistant Manager will support the Store Manager in overseeing day-to-day operations, ensuring excellent customer service, managing staff, and maintaining store profitability. The ideal candidate will have a passion for retail, strong leadership skills, and a hands-on approach to running a busy convenience store.
Responsibilities
- Greet and assist customers in a friendly and professional manner.
- Resolve customer complaints and concerns promptly and efficiently.
- Ensure the store maintains a clean, safe, and organized environment always.
- Monitor customer service standards to ensure a positive shopping experience.
- Assist in recruiting, training, and onboarding new employees.
- Delegate tasks and oversee the daily activities of store associates.
- Provide guidance, coaching, and performance feedback to team members.
- Maintain staff schedules and ensure proper coverage during peak hours.
- Assist in managing inventory levels, including stock ordering, receiving, and shelving.
- Conduct regular stock checks to maintain optimal inventory levels.
- Ensure proper handling of products, including rotation of stock, quality control, and reducing waste.
- Monitor and enforce adherence to store policies and procedures.
- Help drive sales by promoting store products and services.
- Assist in achieving and exceeding store sales goals and targets.
- Monitor daily cash handling, sales transactions, and reconcile cash registers.
- Support the Store Manager in managing the store budgets, controlling expenses, and ensuring profitability.
- Ensure store operations comply with health, safety, and legal regulations.
- Conduct regular store inspections to identify potential hazards and address them immediately.
- Support safety initiatives, including emergency preparedness and security protocols.
- Assist with administrative tasks, including payroll, staffing reports, and inventory records.
- Prepare reports for the Store Manager related to daily sales, inventory, and store performance.
- Maintain accurate documentation on store operations, including employee records.
Requirements
- Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a supervisory role.
- High school diploma or equivalent required.
- Valid and Current State Driver's License is Required.
Skills
- Strong leadership abilities with a focus on team building, training, and motivation.
- Excellent interpersonal and communication skills, with a commitment to delivering exceptional customer service.
- Ability to handle difficult situations with a calm and solutions-focused approach.
- Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
- Proficient in using point-of-sale systems, basic computer applications (Word, Excel), and inventory management software.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store's operating schedule.
Work Type
- Full Time
Experience Level
- Previous Leadership Experience A Plus
Education Level
- associate or bachelor’s degree in business or a related field is a plus.
Salary/Compensations
- Starting at $18.50 per hour
Benefits
- Vacation
- Medical
- Dental
- Vision
- 401k match
- holiday pay
- paid holidays
About the Company
- CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels.
- With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!
Equal Opportunity
- All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.