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About the Role
When the General Manager isn't present, you will be responsible for running the shop. This includes leading the crew, serving guests, and ensuring the shift ends with a clean, stocked, and on-budget outcome. This is a hands-on position where you will work directly with the team on the line.
Responsibilities
- Open, transition, and close the shop without supervision
- Set the line, assign positions and side work, and adjust as volume changes
- Maintain product quality and back-of-house procedures
- Assist on the line as needed during the shift
- Train, coach, and provide real-time feedback to crew members
- Adhere to people policies, labor law requirements, and break rules
- Set a positive tone for the shift, focusing on great food and good vibes
- Ensure every guest leaves satisfied and empower the crew to do the same
- Resolve guest complaints promptly
- Execute in-shop marketing and promotions
- Manage labor, food cost, and waste against the shift plan
- Count drawers and follow cash handling procedures accurately
- Execute all safety, security, and open/close procedures
- Ensure food safety standards, including temperature logs, sanitation, and allergen handling, are met on shift
Requirements
- 1+ year of supervisory experience in a restaurant or retail environment, or 1+ year of QSR experience with demonstrated leadership
- Availability for opening, mid, and closing shifts, including weekends
- High school diploma or equivalent
- English communication skills sufficient to train crew, read procedures, and complete shift paperwork
Skills
- Leadership
- Coaching
- Customer service
- Problem-solving
- Time management
- Inventory management
- Cash handling
- Food safety
- Communication
Location
- New Hyde Park, NY
Work Type
- Hourly
- Full-time
Experience Level
- 1+ year of supervisory experience
- Shift Lead
Education Level
- High school diploma or equivalent
- Food safety certification
Salary/Compensations
- $20 to $22 per hour plus tips
Benefits
- Quarterly bonus eligibility
- Staff meal program
- Paid sick leave
- Full Potbelly training
- Clear path to management
- Company growth opportunities
- Cost of food safety certification covered
About the Company
- Legendary Eats is a locally owned company developing Potbelly Sandwich Shops across Long Island and Queens.
- We are opening our first shop in New Hyde Park and plan to expand.
- We offer above-market pay and promote from within.
Equal Opportunity
- Legendary Eats is an equal opportunity employer. We do not discriminate on the basis of any characteristic protected by federal, state, or local law.