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About the Role

Soon, you'll land a role where you’re encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you'll have the full support of your team. So buckle up and read on… your next adventure awaits!

Responsibilities

Oversee your store, driving sales, motivating team members, and growing key KPIs.
Lead by example to deliver a consistent, excellent customer experience and demonstrate strong results both individually and on a team level.
Lead the team to meet and exceed performance targets while maintaining a fun and supportive environment.
Mentor your team, inspiring them to grow and succeed.
Oversee day-to-day customer interactions to ensure a world-class customer experience at every touchpoint.
Embrace new systems and ways of working with openness and positivity, always looking for opportunities to improve efficiency and customer satisfaction.
Take responsibility for your store's performance, ensuring your team thrives and hits key performance indicators (KPIs) consistently.
Manage resources, workflows, and training to ensure the smooth running of operations, handling complex situations, and solving any issues that arise with ease.
Lead your team in building dream trips for customers, ensuring high-quality service and attention to detail.
Use your travel expertise to make perfect recommendations from a range of options, including flights, accommodation, cruises, tours, insurance, and more.
Help ensure your team delivers exceptional customer service, making each customer feel welcomed, valued, and well taken care of.
Act as a mentor to your team, guiding them to be trusted advisors to customers, showing professionalism and genuine care.

Requirements

Proven track record of strong and consistent transfers.
Minimum of 12 months' Travel Consultant experience.
Ability to work under pressure and shoulder extra responsibility alongside your day-to-day consultant role.

Skills

Leadership
Customer Experience Excellence
Adaptability
Sales and KPI Growth
Effective Leader
Travel Expertise

Location

Onsite

Work Type

Full-time

Experience Level

Team Manager
Team Leader
Travel Consultant

Salary/Compensations

Starting retainer of £34,000 for Team Managers
Uncapped commission model

Benefits

Base wage plus uncapped incentives
Earn a percentage of every sale from day one, with no limit
Access industry travel discounts
Qualify for sponsored ‘Familiarisation Trips’
Supported career growth through Brightness of Future pathways
Reward & Recognition events
Annual ‘Global Gathering’
Health Cash Plan
One hour per week dedicated to activity or wellbeing
Company-matched charitable giving
Excellent pension scheme
Electric Vehicle Scheme
Share scheme
Several other salary sacrifice benefits

About the Company

Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which reflects the diversity of our society.

Equal Opportunity

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk