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About the Role
We are seeking a DevOps Engineer to provide L3 operational support for Mesh-hosted APIs, applications, and shared platform services. This role involves leading root cause analysis for service disruptions, operating and troubleshooting Azure Kubernetes Service workloads, and supporting key technologies like Kong Gateway and Consul Connect.
Responsibilities
- Provide L3 operational support for Mesh-hosted APIs, applications and shared platform services across production and non-production environments.
- Lead structured diagnosis and root cause analysis for outages, degraded services, failed deployments, routing faults, certificate issues, connectivity problems and platform alerts.
- Operate and troubleshoot Azure Kubernetes Service workloads, including deployments, pods, services, ingress, daemonsets, jobs, configuration, secrets, probes, resource constraints and cluster events.
- Support Kong Gateway and Consul Connect, including ingress, service discovery, service routing, service resolvers, service routers and service-to-service connectivity.
- Use logs, metrics and traces from Splunk, Elastic/Kibana, OpenTelemetry and application monitoring tools to isolate issues and validate recovery.
- Build read-only diagnostics, health checks and operational automation using Bash, Python, Ansible, kubectl and jq.
- Support platform releases, blue/green migrations, restoration activities, environment validation, change implementation and post-change verification.
- Troubleshoot CI/CD and deployment workflows involving Bamboo, Bitbucket, Git, Helm, Maven and enterprise artifact repositories.
- Support integrations with Kafka/Confluent Cloud, Redis, Cassandra/Datastax Astra, Vault, certificates and external API-management or service-management systems.
- Work with application, cloud, network, security and service-management teams to restore service, communicate impact and drive preventive actions.
- Maintain runbooks and knowledge articles, improve support tooling, and reduce repetitive manual effort through practical automation.
- Participate in rostered on-call support and planned after-hours or weekend changes when required.
Requirements
- Experience providing L3 operational support for APIs, applications, and platform services.
- Experience leading root cause analysis for service disruptions.
- Experience operating and troubleshooting Azure Kubernetes Service workloads.
- Experience supporting Kong Gateway and Consul Connect.
- Proficiency in using logs, metrics, and traces from monitoring tools like Splunk, Elastic/Kibana, and OpenTelemetry.
- Experience building automation using Bash, Python, Ansible, kubectl, and jq.
- Experience troubleshooting CI/CD and deployment workflows.
- Experience supporting integrations with Kafka/Confluent Cloud, Redis, Cassandra/Datastax Astra, and Vault.
- Experience collaborating with cross-functional teams (application, cloud, network, security, service-management).
- Experience maintaining runbooks and knowledge articles.
- Willingness to participate in on-call support and planned after-hours changes.
Skills
- L3 Operational Support
- Root Cause Analysis
- Azure Kubernetes Service (AKS)
- Kong Gateway
- Consul Connect
- Splunk
- Elastic/Kibana
- OpenTelemetry
- Bash
- Python
- Ansible
- kubectl
- jq
- CI/CD
- Bamboo
- Bitbucket
- Git
- Helm
- Maven
- Kafka/Confluent Cloud
- Redis
- Cassandra/Datastax Astra
- Vault
- API Management
- Service Management
- Runbook Maintenance
- Automation