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About the Role
The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge service to residents so that they love where they live.
Responsibilities
- Provide an exceptional standard of Concierge service in line with Standard Operating Procedures and demonstrate a unique style of service in all interactions.
- Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what’s on.
- Receive and respond to inbound telephone calls, emails and systems notifications, finding solutions and providing helpful service.
- Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
- Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Complete all required learning/training and ensure up-to-date with standard operating procedures, communications and tasks.
- Always wear the uniform to standard to provide a professional and consistent impression of the Concierge service.
- Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.
Requirements
- Ability to obtain a DBS Criminal Record Check.
- Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
- Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
- Flexibility and a can-do attitude.
- Confidence working alone and prioritising tasks, including during periods of intense workload.
Skills
- Energetic
- Helpful
- Proactive
- Knowledgeable
- IT equipment and systems proficiency
- Excellent written and spoken English
- Flexibility
- Can-do attitude
- Ability to work alone
- Prioritisation skills
Location
- Battersea Power Station, London, SW11 8BA
Work Type
- 16 x 12-hour shifts per calendar month
- Night shifts
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £15.25ph
Benefits
- Paid holiday
- Opportunity to work overtime
- Award winning learning and development
- Employee Assistance Programme
- Health cash plan
- Discounts platform
- Financial wellbeing tool
- Recognition schemes
- Team events
- Uniform provided
About the Company
- Battersea Power Station once provided one fifth of London’s electricity and is now one of London’s most iconic and exciting mixed-use destinations where people live, work, shop, eat and play.
- Ethos Farm puts people at the heart of every great experience, helping clients deliver extraordinary customer service that creates brand loyalty and differentiation through consultancy, training, and providing guest experience professionals.
- Ethos Farm takes pride in making a difference and adding value, going above and beyond to provide exceptional experiences for customers, clients, and colleagues.
- Ethos Farm is proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of their client.
- Ethos Farm values: We work together, We deliver the best for our clients, customers and each other; We deliver extraordinary service, We inspire and leave a brilliant impact; We see opportunity, We find solutions to exceed expectations; We are inclusive and kind, We value the contributions and part we all play; We have fun, We raise smiles and love what we do.
Equal Opportunity
- We are certified Great Place to Work ®