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About the Role

Serve food courses and alcoholic beverages to guests, set tables, answer menu questions, and communicate with the kitchen regarding orders and product availability. Record transactions, ensure guest satisfaction, maintain cleanliness, and process payments. Adhere to company policies, safety procedures, and maintain professional appearance and conduct. Assist individuals with disabilities and develop positive working relationships.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to type of event and service standards.
Answer questions on menu selections.
Communicate with the kitchen regarding menu questions, wait times, re-cook orders, and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transactions in the MICROS system at the time of order.
Check in with guests to ensure satisfaction with food courses and beverages.
Maintain cleanliness of work areas, china, and glassware.
Complete closing duties, including restocking items and turning off lights.
Present physical and accurate checks to guests and process payments.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to the manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support the team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Move, lift, carry, push, pull, and place objects weighing in excess of 50 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
Report work-related accidents or injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Follow property-specific procedures for handling emergency situations.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Address guests' service needs in a professional, positive, and timely manner.
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipate guests' service needs, including asking questions and watching/listening to guest preferences.
Thank guests with genuine appreciation and provide a fond farewell.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Provide assistance to individuals with disabilities within guidelines.
Assist other employees to ensure proper coverage and prompt guest service.
Speak to guests and coworkers using clear, appropriate, and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly.
Support all coworkers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Comply with quality assurance expectations and standards.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Set tables according to type of event and service standards, ensuring all supplies meet quality standards.
Follow appropriate procedures for serving alcohol.
Communicate with guests, other employees, or departments to ensure guest needs are met.
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Complete closing duties, including storing reusable goods, breaking down goods, cleaning equipment and areas, returning equipment, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience is required.

Skills

Customer Service Orientation
Team Work
Interpersonal Skills
Diversity Relations
Communication
Listening
English Language Proficiency
Dependability
Presentation
Positive Demeanor
Integrity
Safety Orientation
Stress Tolerance
Adaptability/Flexibility
Multi-Tasking

Experience Level

At least 1 year of related work experience

Education Level

High school diploma or G.E.D. equivalent

About the Company

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm.
The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.
A place where service comes from the heart, not from a handbook.
A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
In joining EDITION, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.