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About the Role
Schedule services for individuals and large groups using a spa/salon reservations software system. Call guests to confirm scheduled services, answer questions about available services, and update the reservations/cancellations list. Inform providers of last-minute changes and resolve scheduling issues. Check in guests, confirm their identity, and provide a general spa orientation. Promote and sell spa/salon services. Process guest payments, obtain payment authorization, and accept cash tips. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Responsibilities
- Schedule services for individuals and large groups using spa/salon reservations software system.
- Call guests to confirm scheduled services.
- Answer questions about available services.
- Update the reservations/cancellations list throughout the day.
- Inform providers of last-minute changes.
- Resolve scheduling issues as needed by working with supervisor/manager.
- Check in guests for appointments.
- Confirm first and last name.
- Provide general spa orientation to guests upon arrival.
- Promote and sell spa/salon services.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Obtain change required for expected business level.
- Keep bank secure at all times.
- Process guest payments for spa/salon services.
- Obtain payment authorization as needed.
- Accept and log cash tips for employees.
- Balance, scan, and drop receipts with Accounting.
- Notify Engineering of maintenance and repair needs.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- Less than 1-year related work experience.
- No supervisory experience.
- None
Experience Level
- Less than 1-year related work experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
- We are a place to experience life.
- We’re here to open doors and open minds.
- We are constantly inspired by new faces and new experiences.
- A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
- Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
- If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.
- In joining W Hotels, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.