Service Assistant / Customer Service Representative
Den Kelly Chevrolet GMC Inc · Hamilton, NY, US
3 days agoImpress employers and recruiters.
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About the Role
At Den Kelly Chevrolet GMC, you’ll help customers feel welcomed, informed, and confident about their service visit. You’ll work closely with our service advisors and technicians to keep communication clear and the front desk running smoothly.
Responsibilities
- Welcome customers and help them check in for service appointments.
- Answer incoming calls, take accurate messages, and connect customers with the right person.
- Coordinate with service advisors and technicians to help customers receive timely updates.
- Follow through on customer questions and requests so important details don’t get missed.
- Keep the front desk organized and ready for customers.
- Help the service team provide a professional, attentive experience during busy periods.
Requirements
- Clear, friendly communication in person and over the phone.
- Strong organization and attention to detail.
- Comfort using computers, phones, and basic office tools.
- The ability to manage several requests while staying calm and courteous.
- Reliability and a willingness to support your teammates.
- Customer service or hospitality experience.
- Automotive experience is a plus.
Skills
- Customer service
- Organization
- Attention to detail
- Computer proficiency
- Phone etiquette
- Communication
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- Health insurance options
- Dental insurance options
- Vision insurance options
- 401(k) with employer match
- Paid time off
About the Company
- Den Kelly Chevrolet GMC is a team that values integrity, compassion, and work ethic.