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About the Role
Potbelly Sandwich Shop is seeking friendly and outgoing individuals to join their team as Shift Leaders. This role involves leading shifts, managing and developing associates, executing product quality and customer service standards, building sales, and controlling costs.
Responsibilities
- Lead team members on shifts, including efficient assignment of tasks while providing feedback
- Ensure all security procedures are followed
- Ensure back-of-the-house procedural standards are met
- Count drawers and follow proper daily cash handling procedures
- Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
- Comply with health and safety standards for food, cleanliness and safety
- Restock food line, chips and cooler
- Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
- Operate cash register: handle, balance and follow all cash handling procedures
- Effectively handle customer complaints/issues
- Other duties as assigned
Requirements
- At least 18 years of age
- A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
- Meet all Food Safety requirements within your state and obtain a Food Safety Certification
- A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
- Strong written and verbal communication skills
- Enjoy problem-solving
- Comfortable working in a bustling kitchen environment
- Ability to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
- Able to stand/walk for 8-9 hours or as needed
- Able to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Illinois applicants must become food safety certified within 30 days of employment
Skills
- Knife skills are a big plus
- Cash handling
- Customer service
Location
- United States
Work Type
- Full-time
Experience Level
- 1 year supervisory experience preferred
Education Level
- Food Safety Certification
Salary/Compensations
- $17.25 - $17.75 plus digital tips
Benefits
- Medical, Dental & Vision Insurance
- Domestic Partnership Benefits
- Paid Parental Leave
- FSA and HSA with Employer Contribution
- Commuter Benefit Program
- Retirement Savings 401(k) with company match
- Employee Assistance Program
- Paid Time Off
- Discount Program
- Flexible Work Schedule
- Career growth opportunities
About the Company
- What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States.
- Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process.
Equal Opportunity
- At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.