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About the Role

The Housekeeping Inspector supports the housekeeping and laundry departments and manages all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring the highest level of cleanliness and guest satisfaction.

Responsibilities

Supports the training function of all new hired room attendants and provides on-going re-training of established room attendants.
Provides general support to Room Attendants by collecting linens, garbage, performing routine general cleaning projects, and delivering items to guest rooms.
Approaches all encounters with guests and employees in a friendly, service-oriented manner.
Maintains regular attendance in compliance with LodgeWorks standards as required by scheduling.
Complies with LodgeWorks’ standards and regulations to encourage safe and efficient hotel operations.
Supervises the housekeeping staff, providing open communication, training, coaching, counseling and performance feedback to ensure maximum efficiency.
Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of house; ensures compliance with health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Trains, schedules, coaches and supports associates, ensuring that they perform in accordance with hotel standards and consistent with LodgeWorks’ core values.
Inspects, monitors and maintains the level of cleanliness in all assigned guest rooms; reports all unsatisfactory conditions to the room attendant and takes full responsibility to ensure that it is rectified in a timely manner.
Supports the hotel’s leadership team in managing labor costs within budget standards and staffing guidelines.
Manages supply inventory and monitors storage procedures and policies throughout the property; ensures safe chemical handling and proper chemical usage procedures.
Develops work schedules and coordinates staff work assignments in conjunction with manager.
Monitors out-of-order, out-of-service, discrepant and show rooms.
Monitors and acts on special requests as needed (e.g., VIPs, special need rooms).
Conducts or monitors daily stand-up meetings with staff to assign daily assignments.
Ensures consistency with departmental opening and closing procedures.
Inspects all VIP rooms prior to arrival.
Conducts regular tours of work areas, reviewing housekeeping productivity in completion of assignments; performs or assists with cleaning duties as necessary.
Responds to guest requests, concerns and problems to ensure guest satisfaction.
Follows facility safety and security guidelines; participates in property safety committee and serves as an emergency responder for the location.
Assists in any other task and duties as requested by management.
Maintains departmental key control.

Requirements

A team player with a heart for hospitality.
Entrepreneurial at heart and innovative in mind.
A long-term thinker.
Customer-focused, with guests, clients and employees at the forefront of your thinking.
Nimble and able to adapt to change quickly.
Committed to sharing and togetherness and value the family mindset of our organization.
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
An excellent communicator.
Naturally curious and value listening to solve problems.
Comfortable following directions, guidelines and work objectives.
Capable of exerting up to 60 pounds of force occasionally.
Capable of standing for an entire shift or for an extended amount of time.
Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
Eager to be part of a great work culture and team.

Skills

Hospitality
Service-oriented
Training
Coaching
Communication
Problem-solving
Supervision
Inspection
Inventory management
Scheduling
Safety and security
Key control

Location

Austin, Texas

Work Type

Full-time

Experience Level

Six months related experience in hospitality or a service industry (a plus)

Benefits

PTO
Hotel and restaurant discounts available at select LodgeWorks properties
Health, vision and dental benefits
401(k) plans with matching contributions
Paid holidays
Short-term and long-term disability (company sponsored)
Referral bonuses
Flexible spending accounts

About the Company

Archer Hotel Austin is a Texas-chic boutique hotel located in northwest Austin at Domain NORTHSIDE.
The hotel features 171 guest rooms and suites, an on-site bar, a pool patio, and extensive meeting and event space.
It is a AAA Four Diamond, Forbes Four-Star hotel and part of the award-winning Archer Hotel collection.
LodgeWorks is a privately held hotel development and management company with a strong family culture and over 35 years of industry innovation.
LodgeWorks operates 18 hotels, including the Archer Hotel collection and other brands like Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn.
The company has over 950 employees nationwide and emphasizes hospitality in all aspects of its operations.

Equal Opportunity

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.