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About the Role

The Turing Building is a newly constructed, 350,000 sq ft workspace designed for learning, creativity, and nature, offering a Grade A environment with sustainable design and amenities. We are seeking a dynamic Assistant Operations Manager to represent the building, communicate its vision and values, and ensure a high-quality operational management service for occupiers. This role involves administrative tasks, acting as a deputy to the Operations Manager, and motivating the onsite team to deliver exceptional experiences.

Responsibilities

Deliver all administrative tasks associated with Turing Building, including filing, document storage, minute taking, and report compilation.
Act as deputy and first point of contact for the Turing Building team and occupiers when the Operations Manager is absent.
Focus and motivate the onsite team to deliver the best experience in one of the premium UK office developments.
Drive Turing Building vision and values, ensuring integration into all property services.
Ensure a self-motivated, can-do attitude is promoted within the property team.
Promote a methodical, measured approach when resolving issues.
Support the Operations Manager in maintaining high standards of service delivery, encompassing innovation, sustainability, and customer focus.
Support new team members with designated training and site inductions.
Ensure all building key service commitments are completed in line with company policy.
Develop and maintain professional working relationships with all service partners.
Participate in monthly KPI meetings with service partners, discussing performance and underperformance.
Support the Operations Manager with procuring building and contracted services following company tender guidelines.
Escort contractors, insurance inspections, and auditors.
Ensure good awareness of the property Health & Safety Policy and communicate it effectively.
Update compliance documents and schedule upcoming compliance inspections/audits.
Support the Operations Manager to maintain 100% SEMs compliance.
Ensure Health & Safety, emergency procedures, and safe working practices are maintained.
Review and upload checks conducted by suppliers or service partners to relevant systems.
Ensure all incidents and accidents are recorded, reported, investigated, and remedial measures are attended to.
Complete accident forms and upload records and related evidence to the Portal and insurance company notifications.
Work with the Operations Manager and technical team to achieve full compliance with statutory legislation.
Actively engage in ESG initiatives and drive the adoption of policies and procedures.
Lead on submitting data for client H&S platform Enablon.
Attend client quarterly ESG meetings and present ESG Data tracker and action plan.
Support the Operations Manager to ensure the sustainability ESG agenda is embraced by the team.
Promote ESG initiatives with occupiers and service partners.
Support events and community programmes, creating an annual planner in consultation with building users.
Ensure ESG initiatives are the foundation of operational delivery.
Work within Savills RISE methodology, aligning with Turing Building vision and values.
Assist with budget preparation by collating costs from service partners.
Review, code, and process supplier invoices for payment.
Assist with creating annual service partner contracts and purchase orders.
Develop and maintain a professional working relationship with occupier representatives and key stakeholders.
Become the main point of contact when the Operations Manager is unavailable.
Assist the Operations Manager with frequent and open communication of building issues to occupiers and stakeholders.
Attend occupier meetings, documenting minutes and ensuring actions are completed.
Lead in developing relationships with customers, external stakeholders, clients, and the Stratford Cross team.
Lead in managing communications with all occupiers and customers, including customer relationship practices, online/digital media, and social media.
Enhance the Turing Building app and contribute to the website and social media presence.
Draft and upload regular content to the app, including tenant deals, events, and planned maintenance.
Manage website and social media feeds.
Implement innovative engagement with users.

Requirements

Prior experience in commercial property management.
Prior experience in a customer-facing role.
Experience supervising contractors and service providers.
Experience with budget management.

Skills

Commercial ability
Creative ability
Operational ability
Strong administrative skills
Excel proficiency
Excellent communication skills at all levels
Understanding of ESG in property management
Self-motivated
Ability to work on own initiative
Customer focused
Team player
Drive and enthusiasm for continuous improvement
Passion for the property sector
Passion for community-building

Location

3 Westfield Avenue, Stratford

Work Type

Full-time

Experience Level

Assistant Manager level

Education Level

IOSH qualification desirable but not essential

Salary/Compensations

Up to £50,000

Benefits

Benefits Booklet available for more information

About the Company

The Turing Building is a newly constructed, 350,000 sq ft workspace designed for learning, creativity, and nature, offering a Grade A environment with sustainable design and amenities.
Savills 5 Es (Expect, Evolve, Engage, Experience and Environment) and RISE methodology are utilized.
Savills core principles of service delivery align with Turing Building vision and values.