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About the Role

This Product Manager role is within the Digital Platforms and Channels team, responsible for Payments, CashPro® Forecasting and Information Reporting, together with User Experience and Access Controls, across the CashPro® Online channel for the EMEA markets.

Responsibilities

Own and manage the Payments product suite within CashPro® Online for EMEA, including strategy, roadmap and end-to-end lifecycle management, together with the underlying technology infrastructure, external partners and utilities that support it.
Own CashPro® Forecasting for EMEA, ensuring accurate and timely cash flow forecasting capabilities are delivered to clients and aligned with the global product roadmap.
Own Information Reporting for CashPro® in EMEA including ensuring regional requirements are documented and form part of the global product roadmap.
Own the end-to-end User Experience for CashPro® Online, partnering with design and technology teams to improve usability, simplicity and client adoption.
Manage Access Controls (client entitlements, security profiles and user permissioning) for CashPro® Online, ensuring appropriate governance and risk controls are in place and maintained.
Comprehensive understanding of the product capability, including user interface, middleware applications, database, payment processing engines, entitlement/access control configurations, as well as all types of customisation preferences we offer to clients.
Detailed knowledge of competitive landscape and market trends within the channels and payment space.
Take initiative to develop new products and improve existing offerings based on industry trends and regulations, whilst factoring client feedback.
Partner with a wide range of stakeholders at different levels within the region and across the globe (Global Product Teams, Sales, Technology, Operations, Compliance, Marketing, and external vendors) to bring to life their vision for the product in conjunction with the firm-wide strategies. Especially close engagement with technology and operations given the technical nature of the product set.
Provide support in business development efforts by assisting with Request for Information (RFI)/Request for Proposal (RFP) responses and sales presentations and conduct client engagements in order to help effectively on-board and optimize their CashPro® experience.
Participate in product planning sessions and enhancement roadmap discussions by providing voice-of-the-client feedback, bring unique experiences and knowledge to the discussion.
Close collaboration with other product managers within the region and across the globe in adjacent subject matter areas, such as Receivables, CashPro® Service, CashPro® Administration, Transactional Foreign Exchange, and Liquidity, given the interdependencies with Payments, Forecasting and Information Reporting.
Ability to build business cases among competing priorities, to influence the product strategy both at the regional and global level, to drive global consistency, enhance capability, improve user experience, and facilitate operational efficiencies.
Lead on responses to internal audit and risk reviews, manage risk parameters and be responsible for regulatory reporting that is relevant to the product set; identify and remediate issues and regulatory change, via forum such as impact assessments and project implementation.

Requirements

Experience in a comparable business, ideally within a financial institution, or other payments business also considered, ideally in a technology-based product management capacity.
Advanced knowledge of bank treasury services product, operating and connectivity platforms, products and capabilities, and a strong understanding of client processes and back-office systems, particularly across payments, cash forecasting and reporting platforms
Experience owning or influencing digital User Experience, ideally partnering directly with UX/UI design teams, running client usability research or journey mapping, and translating client feedback into product/design requirements.
Experience/appreciation for the complexities from global operations and legacy systems, with cross border and multi-jurisdictional exposure.
Experience in technology middleware and system design, as well as understanding the role technology plays within the payments landscape in terms of both innovations and regulation.
Experience in both technical and non-technical project management, meeting deadlines and pushing product development to market in a timely fashion.
Risk Manager who is keen attention to spotting risks and issues, as well as taking action to address or remediate systematically.
Comfortable setting priorities and working on longer-term initiatives, regular routines and dealing with ad hoc unforeseen demands both internally and externally.
Ability to voice up for the region; proficient in making business cases among competing priorities across different product teams, to influence team members both within region and globally in an effective way with an evidence-based approach.
Excellent communicator with both written and verbal communication, able to tailor approach to audiences; with the ability to translate context between technical and non-technical teams and be able to clearly communicate and influence clients and business partners while maintaining strong relationships.
Commitment to personal accountability, taking responsibility for actions and decisions, fulfilling your obligations, tasks, and goals.
Background or working exposure to EBICS and/or Transactional Foreign Exchange (TFX) would be an advantage

Skills

Payments
CashPro® Forecasting
Information Reporting
User Experience
Access Controls
CashPro® Online
EMEA markets
Product Strategy
Roadmap Management
Lifecycle Management
Technology Infrastructure
External Partners
Utilities
Cash Flow Forecasting
Global Product Roadmap
Regional Requirements Documentation
Usability Improvement
Client Adoption
Client Entitlements
Security Profiles
User Permissioning
Governance
Risk Controls
User Interface
Middleware Applications
Database Management
Payment Processing Engines
Customisation Preferences
Competitive Landscape Analysis
Market Trend Analysis
New Product Development
Product Enhancement
Client Feedback Integration
Stakeholder Management
Sales Support
RFI/RFP Response
Client Presentations
Client Onboarding
Product Planning
Enhancement Roadmap Discussions
Voice-of-the-Client Feedback
Collaboration
Business Case Development
Product Strategy Influence
Global Consistency
Operational Efficiencies
Internal Audit Response
Risk Review Response
Risk Parameter Management
Regulatory Reporting
Issue Remediation
Regulatory Change Management
Impact Assessments
Project Implementation
Bank Treasury Services
Operating Platforms
Connectivity Platforms
Client Processes
Back-Office Systems
Digital User Experience
UX/UI Design Partnership
Client Usability Research
Journey Mapping
Global Operations
Legacy Systems
Cross-Border Exposure
Multi-Jurisdictional Exposure
Technology Middleware
System Design
Payments Landscape
Technical Project Management
Non-Technical Project Management
Risk Spotting
Issue Identification
Systematic Remediation
Priority Setting
Long-Term Initiatives
Ad Hoc Demand Management
Business Case Presentation
Team Influence
Evidence-Based Approach
Written Communication
Verbal Communication
Audience Tailoring
Technical-Non-Technical Translation
Client Communication
Business Partner Communication
Relationship Management
Personal Accountability
Responsibility
Task Fulfillment
Goal Achievement
EBICS
Transactional Foreign Exchange (TFX)

Location

London

Work Type

Full-time

Experience Level

Vice President

Benefits

Private healthcare for you and your family plus an annual health screen
Competitive pension plan
Life assurance
Group income protection cover
20 days of back-up childcare including access to school holiday clubs
20 days of back-up adult care per annum
Ability to change your core benefits
Option of selecting a variety of flexible benefits to suit your personal circumstances
Access to a wellbeing account
Travel insurance
Critical illness cover
Access to an emotional wellbeing helpline
Mental health first aiders
Virtual GP services
Access to an Employee Assistance Program for confidential support and help for everyday matters
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre.
Bank of America’s Global Payments Solutions (GPS) business is hiring. Our focus on combining cutting-edge technology with innovative solutions, means we consistently deliver exceptional results for our clients.
We are proud to: Be a leading provider of treasury and cash management solutions, Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500, Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world’s largest corporate and financial institutions, Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services.

Equal Opportunity

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.