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About the Role
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This role is for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.
Responsibilities
- Deliver style advice and five-star service.
- Drive sales and grow market share in the style space.
- Help customers discover on-trend and fashionable products.
- Serve customers and sell the latest fashion items.
- Operate in a high-demand environment, getting stuck in regardless of busyness.
- Utilize digital tools, such as the Sparks App and in-store devices, to enhance customer experience.
- Maintain high standards of efficiency and effectiveness, balancing speed and accuracy under pressure.
- Contribute to a positive store environment by being a team player.
- Adapt to where needed and when needed, meeting challenges head-on.
- Introduce innovative, new experiences to the retail world.
- Surprise customers with reasons to shop in stores and online.
- Embrace digital tools to enhance customer experience.
- Remain adaptable to customer and business needs.
- Live and breathe the approach to sales and service.
- Ensure every customer interaction is special.
Requirements
- Must be 18 years or older due to early morning work hours.
- Must be digitally confident.
- Must be a team player.
- Must be flexible.
- Must be ready to introduce innovative, new experiences to the retail world.
- Must be adaptable to the needs of customers and the retail business.
Skills
- Style advice
- Customer service
- Sales
- Digital literacy
- Efficiency
- Effectiveness
- Teamwork
- Adaptability
- Resilience
- Confidence
Location
- In-store
Work Type
- Full-time
- Part-time
- Flexible working
Experience Level
- Entry level
Salary/Compensations
- £3.00 p/h unsocial premium for hours worked between 22:00-06:00
About the Company
- M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era.
- We are revolutionizing how we work and offering exciting opportunities.
- Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
- Retail innovations at M&S are defining a new era of retail.
- We have embarked on a business transformation.
Equal Opportunity
- We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process.
- We are happy to talk smart/flexible working.