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About the Role

The Events & Room Service Server is responsible for delivering a five-star luxury lifestyle guest service experience, serving food and beverages for events and room service. This entry-level role requires initiative and a proactive approach to ensure an exceptional guest experience.

Responsibilities

Serve food courses including breakfast, coffee breaks, buffet, plated lunches, dinners, and receptions.
Serve non-alcoholic and alcoholic beverages.
Prepare equipment and inspect cleanliness and presentation of china, glass, and silver.
Communicate menu knowledge, including allergens, to guests and the kitchen team.
Monitor and maintain cleanliness of assigned tables and buffet areas.
Clear courses and tables properly.
Set, clear, and reset event spaces for following events or days.
Deliver room service orders to guests.
Actively upsell to guests to maximize revenue and service goals.
Communicate with the kitchen regarding special requests, allergens, product availability, and wait times.
Report work-related accidents or injuries immediately.
Follow company and department safety and security policies.
Complete safety training and certifications.
Identify and correct unsafe work procedures or conditions.
Follow procedures for handling emergencies.
Use proper equipment and personal protective clothing, employing correct lifting procedures.
Follow policies for safe operation and storage of tools and equipment.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Maintain confidentiality of proprietary materials.
Protect company tools, equipment, and assets.
Ensure uniform, nametags, and personal appearance are clean and professional.
Perform other reasonable job duties as requested by supervisors.
Address guests' service needs professionally, positively, and in a timely manner.
Welcome and acknowledge each guest with a smile, eye contact, and friendly greeting.
Assist other employees to ensure proper coverage and prompt guest service.
Listen and respond positively to guest questions, concerns, and requests.
Anticipate guests' service needs.
Provide assistance to individuals with disabilities.
Engage guests in conversation regarding their stay, property services, and area attractions.
Thank guests with genuine appreciation and provide a fond farewell.
Speak to guests and coworkers using clear, appropriate, and professional language.
Provide assistance to coworkers, ensuring they understand their tasks.
Talk with and listen to other employees to effectively exchange information.
Discuss work topics discreetly and quietly.
Support all coworkers and treat them with dignity and respect.
Partner with and assist others to promote teamwork and achieve common goals.
Develop and maintain positive working relationships with employees and departments.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period or entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Maintain cleanliness of work areas throughout the day.
Follow appropriate procedures for serving alcohol.
Set room service tray tables according to event type and service standards.
Set Event spaces according to brand standards.
Communicate with guests, employees, or departments to ensure guest needs are met.
Ensure staff is working together as a team.
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Complete closing duties, including storing goods, breaking down goods, cleaning equipment and areas, returning equipment, locking refrigerators, restocking items, turning off lights, locking doors, and completing cleaning checklist.
Ensure set up is according to the event BEO.
Check with supervisor or manager before leaving at end of shift.
Monitor and maintain the cleanliness of assigned tables and buffet.
Accurately follow Room Service cycle of service.
Present physical and accurate check and process payment.
Check in with guests to ensure satisfaction with food courses and beverages.

Requirements

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.

Skills

Customer Service Orientation
Team Work
Diversity Relations
Interpersonal Skills
Communication
Listening
Dependability
Positive Demeanor
Safety Orientation
Integrity
Presentation
Stress Tolerance
Adaptability/Flexibility
Proper Lifting Techniques

Work Type

Full-time

Experience Level

Entry-level
2 years of related work experience

Education Level

High school diploma or G.E.D. equivalent

About the Company

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
EDITION delivers polish with personality, perfectionism with individualism, and comfort with charisma and charm.
The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence.
We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.
A place where service comes from the heart, not from a handbook.
A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
In joining EDITION, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.