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About the Role
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This is a role for people who love pace, want to work hard and play their part in delivering our transformation.
Responsibilities
- Deliver style advice and five-star service.
- Drive sales and grow market share in the style space.
- Help customers discover on-trend and fashionable products.
- Serve customers and sell the latest fashion items.
- Operate in a high-demand environment, getting stuck in, no matter how busy the day gets.
- Utilize digital tools, such as the Sparks App and in-store devices, to enhance the customer experience.
- Maintain high standards while balancing speed and accuracy, even when the pressure is on.
- Contribute to a positive store environment where everyone moves with purpose and energy, supporting each other.
- Adapt to where you are needed, when you are needed, always ready to meet the next challenge head-on.
- Introduce innovative, new experiences to the retail world.
- Surprise every single customer with reasons to shop in our stores and online.
- Embrace digital tools to enhance the customer experience.
- Remain adaptable to the needs of customers and the retail business.
- Live and breathe the approach to sales and service.
- Ensure every customer interaction is special.
Requirements
- Must be passionate and fashion-forward.
- Must be a resilient and confident brand ambassador.
- Must be digitally confident.
- Must be a team player.
- Must be flexible and adaptable.
Skills
- Style advice
- Customer service
- Sales
- Digital tools utilization
- Teamwork
- Adaptability
Location
- Onsite
Work Type
- Part-time
- Full-time (during peak periods)
Experience Level
- Entry-level
About the Company
- M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era.
- Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
- We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world.
Equal Opportunity
- We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.