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About the Role

The Research Healthcare Assistant will work as part of the CLH Research Team, providing clinical and non-clinical support to the delivery of research studies and clinics. The role combines Healthcare Assistant duties with participant-facing research support, clinic coordination, study administration, recruitment, and information management.

Responsibilities

Undertake and record clinical observations and procedures for which training and competency have been completed.
Undertake venepuncture and process pathology or research samples.
Support research nurses and clinicians with participant assessments and procedures.
Administer medicines or vaccinations where trained, competent, and authorised.
Act as a chaperone and support participant privacy, dignity, and comfort.
Recognise and respond to deterioration or urgent situations, escalating promptly.
Provide clear, accurate information within the boundaries of the role.
Maintain clean, safe, and well-prepared clinical environments and equipment.
Support health promotion and awareness of research opportunities.
Support the smooth running of research clinics.
Assist with participant identification and recruitment activities.
Facilitate participant bookings and coordinate clinical examination appointments.
Maintain meticulous, accurate, and comprehensive source documentation and Case Report Forms (CRFs/eCRFs).
Resolve data queries efficiently with study monitors and sponsors.
Maintain the Investigator Site File (ISF) or Trial Master File (TMF).
Monitor and update research clinic rotas and patient bookings.
Support participant reimbursement processes and maintain related records.
Maintain clinical and research equipment, consumables and stock levels.
Assist with the set-up, delivery and close-down of research studies.
Support recruitment monitoring and contribute accurate information for reporting.
Create and maintain document templates, filing systems, trackers, alerts, and clinic records.
Organise study documents on approved MS Teams channels and other authorised systems.
Support the research team with Standard Operating Procedure updates.
Prepare participant invitation letters, text messages, clinic materials, and routine correspondence.
Assist with financial administration, purchase requests, and invoice preparation.
Support the preparation of slide decks and updates for research meetings.
Liaise with CLH Communications and Corporate teams for research updates.
Enter and maintain accurate, timely, and complete clinical and research records in SystmOne and other approved systems.
Extract information from SystmOne or Excel files for feasibility checks, recruitment uploads, and reporting.
Run approved SystmOne searches for feasibility work when required.
Support monitoring of recruitment activity and data quality for current studies.
Ensure research clinicians have relevant authorised system access.
Handle personal and confidential information in accordance with data protection and study requirements.
Work in accordance with Good Clinical Practice principles, approved protocols, and policies.
Obtain or confirm informed consent where explicitly delegated, trained, and competent.
Recognise safeguarding concerns and raise them promptly.
Report incidents, protocol deviations, adverse events, and other concerns promptly.
Participate in mandatory training, competency assessment, supervision, and team meetings.
Work collaboratively with colleagues and external partners.
Assist with the induction or practical support of colleagues.
Undertake other duties reasonably consistent with the scope and grading of the post.

Requirements

Care Certificate or equivalent relevant experience.
Phlebotomy training and competency.
Relevant clinical skills training and competency for duties undertaken.
Experience in a patient-facing healthcare setting.
Experience undertaking observations/procedures within competence.
Experience maintaining accurate records and handling confidential information.
Understanding of confidentiality, data protection, safeguarding, infection prevention, and the limits of own competence.
Awareness of patient dignity, equality, and inclusive communication.
Strong interpersonal and communication skills.
Accurate clinical and administrative record keeping.
Good organisation, prioritisation, and attention to detail.
Ability to use Microsoft Office, web-based applications, databases, and reporting tools.
Ability to work independently and as part of a multidisciplinary team.
Compassionate, accountable, reliable, and professional.
Flexible and solution-focused.
Able to work calmly under pressure and communicate tactfully.
Willing to learn and undertake ongoing competency assessment.
Must maintain confidentiality and comply with CLH policies and mandatory training obligations.
May involve travel between CLH, practice, clinic, and partner sites.
May require flexible working according to research clinic schedules.

Skills

Phlebotomy
Clinical skills
Patient-facing healthcare
Observations/procedures
Record keeping
Handling confidential information
Confidentiality
Data protection
Safeguarding
Infection prevention
Patient dignity
Equality
Inclusive communication
Interpersonal skills
Communication skills
Clinical record keeping
Administrative record keeping
Organisation
Prioritisation
Attention to detail
Microsoft Office
Web-based applications
Databases
Reporting tools
Independent work
Teamwork
SystmOne
Data extraction
Searches
Trackers
Presentations
Routine reports
Good Clinical Practice
ECG
Spirometry
Wound care
IM injection
Medical terminology
Research terminology
NHS policies and procedures
Flexibility
Solution-focused
Calm under pressure
Tactful communication
Willingness to learn
Enthusiasm for research
Service improvement
Improving access to research opportunities

Location

CLH research clinics
On-site

Work Type

Full time
On-site
Flexible working

Experience Level

6 Months initially

Education Level

Care Certificate or equivalent relevant experience
Phlebotomy training and competency
Relevant clinical skills training and competency
Good Clinical Practice training (Desirable)
ECG, spirometry, wound care and IM injection training (Desirable)
Relevant health, care or research qualification (Desirable)

Salary/Compensations

£32,000 per annum

About the Company

Central London Healthcare CIC (CLH) is a federation supporting 31 General Practices and 3 Primary Care Networks in Westminster.
CLH provides community and primary care services, as well as staffing, management and administrative support to member practices.
CLH also works collaboratively with local, NHS, academic, community and commercial partners, including through research and consultancy.
Our approach is to deliver exceptional assistance to our General Practice members and to operate services in a way that supports practices and patients economically, locally, promptly and in a familiar environment.
Our purpose is to transform health and wellbeing in our communities.
Our vision is to be the healthcare provider of choice, rooted in primary care.
Compassionate: We listen respectfully, offer the opportunity for different viewpoints and are kind to each other.
Accountable: We work with integrity, taking accountability for our work to achieve the highest quality outcomes.
Resilient: We listen to feedback and continually build and improve.
Pioneering: We champion change, embrace creativity and promote innovation and new ways of thinking.
Aspirational: We nurture and motivate so our people are enabled to reach their full potential.