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About the Role
This role focuses on customer acquisition and consulting, acting as the primary point of contact from initial consultation to contract finalization. You will build and grow your own client base, manage contracts, identify upselling and cross-selling opportunities, and provide after-sales support. The position also involves internal coordination with various departments, CRM system maintenance, and reporting.
Responsibilities
- Customer acquisition and consulting, from initial contact to contract closing.
- Building and continuously developing your own customer base.
- Creating offers and conducting contract negotiations.
- Identifying upsell and cross-sell potential for additional services or longer bookings.
- Acting as the point of contact for questions, changes, or additional services post-booking.
- Ensuring smooth implementation of bookings.
- Professionally handling complaints and reclamations.
- Initiating optimizations based on customer feedback.
- Coordinating internally with Operations, Marketing, Technology, and Facility Management.
- Improving internal processes.
- Maintaining the CRM system with all activities.
- Ensuring the pipeline is always up-to-date.
Requirements
- Degree in Business Administration or a comparable qualification, or several years of relevant professional experience.
- Initial professional experience in sales, account management, or the event industry is advantageous.
- Career changers with a passion for sales are welcome.
- Strong passion for sales and enjoyment in acquiring, retaining, and maximizing customer potential.
- Excellent communication and negotiation skills.
- Professional demeanor.
- Analytical skills and a strong understanding of sales strategies, market dynamics, and customer needs.
- Proficiency in CRM systems (ideally Salesforce, Amadeus Delfi) and MS Office.
- Experience with BI tools (e.g., Power BI) is a plus.
- High degree of initiative, results orientation, and service orientation.
- Very good German language skills (written and spoken).
- English language skills are an advantage.
Skills
- Sales
- Account Management
- Customer Acquisition
- Consulting
- Contract Management
- Upselling
- Cross-selling
- Customer Service
- Problem Solving
- CRM Systems
- MS Office
- BI Tools
- Communication
- Negotiation
- Analytical Skills
- Sales Strategies
- Market Dynamics
- Customer Needs Analysis
- Initiative
- Results Orientation
- Service Orientation
Location
- Berlin
Work Type
- Flexible working hours
- Partial Home Office
Experience Level
- Entry-level (career changers welcome)
- Some professional experience advantageous
Education Level
- Degree in Business Administration
- Comparable qualification
Salary/Compensations
- Attractive salary
Benefits
- Flexible working hours
- Partial home office
- Above-average company pension contribution
- Company supplementary health insurance
- Employee discounts
- "You" culture at all levels
- High degree of creative freedom
- Appreciative work environment
- Open company culture
- Attractive development opportunities in a modern, future-oriented company
- Internal training opportunities (Sirius Academy)
- Health management and sports activities
- Team & Company Events
About the Company
- Sirius Facilities is part of the Sirius Real Estate Group, a real estate owner and operator listed in London and Johannesburg with locations in Germany and Great Britain.
- With over 300 employees in Germany, we operate and develop more than 70 business parks, offering customized space solutions for small and medium-sized enterprises.
- You can expect a stable, internationally positioned environment with short decision-making paths and real development opportunities – at the Berlin headquarters or directly on-site in our business parks.
- We are unique in the German commercial park landscape.