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About the Role
Sullivan & Stanley is seeking an experienced Delivery Director to lead client engagements and delivery teams for its Northern hub. This role involves providing oversight and assurance, ensuring successful delivery, and acting as a client sounding board and team coach.
Responsibilities
- Spearhead successful customer outcomes for a multi-million-pound portfolio of enterprise clients.
- Act as the connecting point of contact between key client stakeholders, consultants, and associates.
- Shape client engagements to ensure deliverables are tangible, effective, and aligned to deliver sustainable value.
- Pull together capabilities from the consultancy team and associates to deploy best-in-class delivery teams.
- Partner with the Client Principal and Managing Director in a pre-sales capacity to define problem statements and outcomes.
- Take accountability for execution and delivery of client engagements.
- Draw on consulting practice capabilities to identify opportunities to support clients' change agendas.
- Support the contracting process to ensure potential translates to value.
- Continually expand knowledge by staying on top of industry trends and sharing this knowledge.
- Act as a role model for company values and an ambassador for S&S and its Customers for Life philosophy.
Requirements
- Demonstrable experience engaging with clients around their change and transformation needs.
- A relentless focus on the customer, with an execution mindset.
- Ability to cut through and simplify complexity to deliver at pace.
- Strong skills in forming and building relationships at CxO level.
- An accomplished, people-first leader, adept at coaching and mentoring.
- Comfortable leading from the front.
- Ability to galvanise people, shaping high-performing teams that execute transformations and programmes brilliantly.
- Commercial savvy, with the gravitas to influence at all levels in a matrix environment.
- Blend of management consultancy and client-side practitioner skills.
- Demonstrable experience in a senior delivery role shaping and delivering successful engagements.
- Commercial acumen and ability to shape solutions and outcomes with clients.
- First-hand appreciation of the challenges of delivering change from client-side experience.
Skills
- Customer focused
- Delivery focused
- Stakeholder management
- Coaching
- Relationship building
- Consulting
- Entrepreneurship
- Commercial acumen
- Leadership
- Mentoring
- Influencing
Location
- Manchester
Work Type
- Hybrid working
- Flexible working
Experience Level
- Senior delivery role
- Delivery Director
Benefits
- Hybrid working
- Collaborative space and offices in central Manchester
- Unlimited annual leave
- Monthly gym membership contribution
- Pension and life assurance (death in service)
- Flexible working
About the Company
- Sullivan & Stanley (S&S) is an award-winning specialist change consultancy.
- We work in partnership, deploying teams from our expert network, The Change Society, to solve the challenges companies face when undertaking change in an increasingly dynamic world.
- Founded in 2016, S&S was born as a rebellion against ineffective change management practices.
- We are a company made up of passionate relationship builders, consultants and entrepreneurs.
- We are striving to be a Great Place to Work, with a culture that encourages you to be your best self.
- We want to change business for good, so that the next generation have the best future.
- Our values: Be transparent and honest, Give more than you receive, Look after one another, Follow through.
Equal Opportunity
- S&S values difference.
- We're working to be our best, diverse selves, and we're committed to providing an inclusive, safe and amicable environment for all people, regardless of gender identity, sexual orientation, ability, age, ethnicity, socioeconomic status, and religion (or lack thereof).
- We're an equal opportunity employer, and our recruitment process is based on capability and experience.