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About the Role

The Chief Delivery Officer (CDO) is accountable for the successful delivery and execution of all client contracts, ensuring work is delivered to agreed scope, quality, timelines, and commercial outcomes. This role holds end-to-end responsibility for delivery performance, providing executive ownership of delivery risk, assurance, and outcomes. Operating at C-suite level, the CDO has executive accountability for delivery leadership, setting clear expectations, governance, and decision rights for how work is mobilized, staffed, delivered, and assured across the firm. The CDO provides strategic leadership of delivery capability and capacity, ensuring the firm consistently has the right people, skills, and structures to meet client commitments without compromising quality, culture, or commercial performance. The Chief Delivery Officer reports directly to the CEO and is a core member of the executive leadership team.

Responsibilities

Partner with Sales leadership to ensure delivery commitments align to contracted work and pipeline forecasts.
Own and evolve the end-to-end supply-side delivery strategy, aligned to business growth, demand forecasts, and strategic priorities.
Shape and continuously improve the target operating model from a delivery and supply perspective.
Ensure the supply model supports S&S's Service-as-a-Software ambition, enabling scale with consistency and control.
Provide executive oversight of consulting and associate capacity planning across current and future demand.
Ensure delivery teams are appropriately staffed, skilled, and supported across all engagements.
Maintain a clear view of capability readiness, utilization, and deployment risk across the portfolio.
Own the delivery assurance methodology, stage gates, and process, working with the delivery assurance coordinator to assure successful deliveries.
Partner with the Head of Consulting to align capability development to consulting propositions and client needs.
Ensure consistent standards of delivery capability, quality, and professionalism across employed consultants, associates, and partners.
Act as an executive sponsor for delivery excellence and continuous improvement.
Work closely with the Sales lead to ensure associate sourcing, readiness, onboarding, and deployment meet delivery standards.
Oversee the health, scalability, and performance of the associate and partner delivery network.
Identify supply-side risks, constraints, and bottlenecks early and put clear mitigation plans in place.
Support the mobilization of complex, multi-disciplinary delivery teams across strategic engagements.
Provide executive intervention where delivery risk threatens quality, client outcomes, or reputation.
Act as a senior leadership partner across Consulting, People, Operations, and Commercial leadership.
Contribute to executive decision-making, growth planning, and investment prioritization.
Role-model S&S values, behaviors, and leadership standards across the delivery community.

Requirements

8–12+ years' experience in senior consulting, delivery leadership, resource management, or capability leadership roles within professional services or consulting environments.
Demonstrable experience operating at executive or senior leadership level, influencing firm-wide outcomes.
Proven track record of aligning people, skills, and capacity to delivery demand at scale.
Experience shaping or operating within complex target operating models.
Strong commercial and operational judgment.
Deep understanding of consulting delivery models, resourcing dynamics, and associate-based networks.
Ability to balance strategic planning with hands-on problem solving when required.
Credibility partnering with senior leaders across Consulting, Delivery, People, and Operations.
Calm, decisive leadership style with a strong bias to action.
Values-led, human, and pragmatic approach to leadership.

Skills

Delivery leadership
Capability leadership
Resource management
Executive leadership
Strategic capability
Commercial judgment
Operational judgment
Delivery insight
Consulting delivery models
Resourcing dynamics
Associate-based networks
Strategic planning
Problem solving
Leadership
Influence
Risk management
Capacity planning
Quality assurance

Location

Borough Market

Work Type

Hybrid working

Experience Level

Senior leadership
Executive level

Benefits

Borough Market office space with event space and bar
Monthly gym membership contribution
Access to learning and development opportunities
Membership of The Change Society
NEST pension and life assurance
Hybrid working

About the Company

Sullivan & Stanley is intentionally building something different, challenging ineffective change and outdated consulting models with human, pragmatic approaches for modern organizations.
Culture at S&S is a daily practice, fostering an environment where people are trusted, supported, and encouraged to bring their full selves to work, balancing high standards with humanity, care, and accountability.
The firm is deeply mission-driven, aiming to change business for good for future generations.
S&S is pioneering a Service-as-a-Software approach to consulting, blending community, capability, technology, and delivery at scale.
This is an opportunity to join a firm in its next phase of growth and help shape the future of consulting.
Our values are: Stand connected, Stronger together, Say it straight, Stay sharp, See it through.
S&S values difference and is committed to providing an inclusive, safe, and amicable environment for all people.
S&S values giving forward, with 'Business for Good' as a strategic pillar, aiming to create positive impacts for people, community, and clients.

Equal Opportunity

We're an equal opportunity employer, and our recruitment process is based on capability and experience.