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About the Role
As Technical Project Manager, you will be the central coordination point between business stakeholders and AI Engineering, helping teams deliver and operate AI-powered solutions effectively. You will ensure that responsibilities, requirements, decisions, risks and dependencies remain clear and transparent throughout the lifecycle of each solution.
Responsibilities
- Coordinate AI solution delivery across business teams, AI Engineers, external partners and supporting functions including Privacy, Legal and Compliance.
- Organise workshops, planning sessions, reviews and decision meetings, and follow up consistently on actions, stakeholder contributions and unresolved questions.
- Facilitate the collection and documentation of business requirements, process knowledge, rules, exceptions and acceptance criteria, identifying missing or contradictory information before it blocks implementation.
- Maintain project plans, delivery backlogs, action trackers, decision logs and risk and dependency registers, ensuring that scope, ownership, milestones and status remain transparent.
- Coordinate governance and lifecycle documentation, including EU AI Act documentation and risk-assessment activities, with the responsible business, technical and governance stakeholders.
- Support go-live readiness and continuous improvement by coordinating operational handovers, stakeholder feedback, change requests, incidents, evaluation findings and agreed optimisation measures.
Requirements
- Degree in Project Management, Information Systems, Engineering, Business Administration, or a comparable field; equivalent practical experience is equally welcome.
- At least 3 years of professional experience in Technical Project Management, technical delivery coordination, Business Analysis in a software environment, preferably SaaS.
- Experience coordinating software, automation, data or other technology initiatives across business and technology teams.
- Sufficient technical understanding to follow discussions about APIs, data flows, cloud components, logs and system dependencies, and to ask the right questions.
- Strong stakeholder management, communication, and organisational skills, with the ability to structure complex information, navigate ambiguity, identify gaps or inconsistencies, and ensure reliable follow-through on actions, deadlines, documentation, and follow-ups.
- Fluent English is required; German language skills are a plus.
Skills
- APIs
- Data flows
- Cloud components
- Logs
- System dependencies
- Stakeholder management
- Communication
- Organisational skills
- Structuring complex information
- Navigating ambiguity
- Identifying gaps or inconsistencies
- Ensuring reliable follow-through on actions, deadlines, documentation, and follow-ups
Location
- Cologne
- Berlin
Work Type
- Hybrid
- Full-time
- Permanent contract
Experience Level
- At least 3 years of professional experience
Education Level
- Degree in Project Management, Information Systems, Engineering, Business Administration, or a comparable field; equivalent practical experience is equally welcome.
Benefits
- Hybrid work: Combine flexible remote work with team time in the office
- Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
- 28 vacation days
- 2.5 additional days off at Christmas, New Year’s Eve and Carnival
- Buddy programme: An experienced Trustee will support you during your onboarding
- Individual development opportunities and learning offers, including internal and external training and e-learning
- Team, unit and company events
- Health Pass: Free online and offline sports, fitness and health courses
About the Company
- Trusted Shops creates digital trust between people, businesses, and AI Agents.
- Millions of consumers rely on our solutions to make confident online decisions, while businesses use our products to build trust, strengthen customer relationships, and grow sustainably.
- With around 700 colleagues across Europe, more than 25,000 online shops, and over 40 million consumers in our Community of Trust, we are helping shape a safer and more transparent digital world.
- Trust shapes how we work together.
- We believe in collaboration, ownership, and the freedom to do your best work through a flexible hybrid work culture.
- Join us and help create a digital world where trust, transparency, and meaningful connections drive every interaction.
Equal Opportunity
- At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
- Trusted Shops is clearly committed to diversity and against discrimination.