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About the Role
As a technology product owner, you will play a key role in supporting our future, tech-enabled customer and employee journeys. Working with one of our established platform owners, you will help create and mature the roadmap for either our casework products (Microsoft Dynamics 365) or our digital products (Ombudsman Connect and Digital Front Door). You’ll be a strong advocate for your product’s value, seeking ways to support and enable the organization and communicating these opportunities to colleagues.
Responsibilities
- Create and mature the roadmap for casework products or digital products.
- Act as a strong advocate for the value your product can bring.
- Partner with casework teams, enabling functions, and technology colleagues to build strong relationships.
- Communicate effectively between all parties to ensure progress.
- Understand application functionality and organizational drivers.
- Exercise authority and make judgments on when to escalate matters.
- Shape and deliver changes to technology products.
- Deliver products of high quality for customers and pride for people.
Requirements
- Demonstrable track record of working in a product owner role or significant evidence of contributing to technology changes that support organizational goals, including scoping & refinement stages.
- Evidence of working in a fast-paced environment, across several (at times complex) digital / transformation projects, and prioritizing your own workload accordingly.
- Experience of working with other product or platform owners to deliver meaningful product change through both internal and external delivery teams.
- Experience of working with all levels of governance, and stakeholders (including senior leadership and technology colleagues).
- Evidence of aligning technology changes with operational challenges to unlock improvements for customers/colleagues.
Skills
- Strong communication skills.
- Strong eye for detail.
- Confidence and judgment.
- Ability to adapt communication style to present complex issues in simple, engaging, and easy-to-understand terms.
- Experience working with or within a Microsoft Dynamics 365 focused environment.
- Solid understanding of the Financial Ombudsman Service and its work.
Location
- London
Work Type
- Permanent
- Full-time
- Part-time
- Flexible working patterns
- Hybrid working
Experience Level
- Product Owner
Salary/Compensations
- £65,221 - £75,000
Benefits
- Extensive opportunities for personal and career development.
- 25 days holiday entitlement, with the option to buy extra or sell days.
- Generous pension.
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
- Private medical insurance.
- Virtual GP.
- Critical illness cover.
- Life assurance cover.
- Technology scheme.
- Cycle to work scheme.
- Will-writing service.
- Gym membership discounts.
- Fully equipped on-site gym open 24/7 in London only.
About the Company
- The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
- Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Equal Opportunity
- The Financial Ombudsman is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all team.
- We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.