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About the Role
MERKUR Slots is seeking a Team Member to provide excellent customer service and create a welcoming atmosphere in their venues. The company invests in training and supports employees to develop within the gaming and entertainment industry.
Responsibilities
- Ensure venue housekeeping is of the highest standard, including cleaning gaming equipment, floors, and walls.
- Offer service rounds and refreshments according to brand guidelines.
- Monitor customer actions and behavior, noting suspicious or disruptive activity.
- Assist with administrative tasks to ensure 100% accuracy.
- Help ensure promotions run smoothly and successfully.
- Provide customer service in line with company standards to achieve customer satisfaction.
- Own and resolve problems, escalating when appropriate according to the complaints policy.
- Interact with customers during shifts and intervene as appropriate, logging all interactions.
- Maintain a high standard of personal presentation and adhere to the brand dress code.
- Achieve, maintain, and impart product knowledge to customers.
- Gain a good understanding of company policies and procedures regarding safeguarding and Challenge 25.
- Actively discourage harassment, victimisation, or discrimination against employees, management, or customers.
Requirements
- Experience working in a retail, hospitality, or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Flexibility and dedication.
- Attention to detail.
- Must be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- Must be able to work on own initiative, as well as part of a team.
Skills
- Excellent communication skills
- People skills
- Passion for providing first-class service
Location
- Eltham
Work Type
- Nights
- Full-time
Experience Level
- Entry Level
Education Level
- Industry and compliance training will be given
Salary/Compensations
- £13.25 - £14.75 per hour
- Night Rate: £14.75 per hour between 23:00 and 06:00
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
About the Company
- MERKUR Casino UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies.
- The group operates internationally with a strong presence in Germany and other countries including the UK, Spain, the Netherlands, Czech Republic, and Serbia.
- MERKUR Casino UK Ltd operates over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand in the UK.
Equal Opportunity
- MERKUR Slots does not make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
- MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.