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About the Role
As a Front Office Manager at The Waldorf Hilton, London, you will oversee daily front office operations and deliver memorable guest experiences.
Responsibilities
- Manage daily front office operations, including guest service, registration, room inventory, and policy adherence.
- Monitor and elevate service by tracking guest satisfaction and addressing service issues.
- Implement revenue initiatives by promoting hotel services and up-selling tactics.
- Facilitate team knowledge through regular updates and training on hotel offerings and services.
- Delight guests by responding to inquiries and resolving concerns promptly.
- Inspire and develop the team by supervising, coaching, and fostering a positive work environment.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
Location
- London
Work Type
- Full-time
Benefits
- Competitive pay plus incentive programs.
- Discounted hotel stays through the Go Hilton travel programme.
- 50% off food and beverage at participating outlets.
- Free meals on duty.
- 28 days' holiday including bank holidays, increasing with service.
- Employee Stock Purchase Programme (ESPP) with a 15% discount.
- Pension scheme.
- High street discounts through Perks at Work.
- Mental health resources through the Care for All hub.
- Free counselling and support through the Employee Assistance Programme (EAP).
- Crisis Concierge for practical support and emotional care.
- Career development opportunities through learning and development programmes.
About the Company
- Hilton is a global leader in hospitality with a founding vision to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- We offer world-class brands and are committed to providing the best stay for every guest, setting new standards for the future of travel.
- Hilton supports your career journey, whether you're starting out or exploring something new.