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About the Role
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
Responsibilities
- Deliver style advice and five-star service.
- Drive sales and grow market share in the style space.
- Help customers discover on-trend and fashionable products.
- Serve customers and sell the latest fashion items.
- Operate in a high-demand environment.
- Utilize digital tools, such as the Sparks App and in-store devices, to enhance the customer experience.
- Maintain high standards of efficiency and effectiveness, balancing speed and accuracy.
- Contribute to a positive store environment by supporting team members.
- Adapt to changing needs and meet new challenges.
Requirements
- Must be 18 years or older due to late-night working hours.
- Resilient and confident brand ambassador.
- Digitally confident.
- Team player.
- Adaptable and flexible.
Skills
- Style advice
- Customer service
- Sales
- Digital tool utilization
- Adaptability
Location
- In-store
Work Type
- Part-time
- Retail
Experience Level
- Entry-level
Salary/Compensations
- £3.00 p/h unsocial premium for hours worked between 22:00-06:00
About the Company
- M&S is pushing boundaries to lead the industry into a greener, speedier, more inspiring digital era.
- Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
- Retail innovations at M&S are defining a new era of retail.
- The company is undergoing a business transformation and seeking individuals thrilled by the challenge of introducing innovative, new experiences to the retail world.
Equal Opportunity
- Committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- Happy to talk smart/flexible working.