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About the Role
This role focuses on customer acquisition and consulting, managing contracts, driving sales, and ensuring excellent after-sales service. You will be the primary point of contact for clients, building and expanding your customer base while coordinating with internal teams for seamless service delivery.
Responsibilities
- Customer acquisition and consulting, from initial contact to contract closure.
- Building and continuously developing your own customer base.
- Creating offers, conducting contract negotiations, and identifying upselling/cross-selling opportunities.
- Providing after-sales support, addressing questions, and managing changes or additional services.
- Handling complaints and claims professionally and initiating optimizations.
- Coordinating internally with operations, marketing, technology, and facility management.
- Maintaining CRM system entries and ensuring pipeline accuracy.
- Reporting on all activities within the CRM system.
Requirements
- Degree in Business Administration or comparable education, or several years of relevant professional experience.
- Previous experience in sales, account management, or the event industry is advantageous.
- Strong passion for sales and customer engagement.
- Excellent communication and negotiation skills.
- Professional demeanor.
- Analytical skills and a good understanding of sales strategies, market dynamics, and customer needs.
- Proficiency in CRM systems (ideally Salesforce, Amadeus Delfi) and MS Office.
- Experience with BI tools (e.g., Power BI) is a plus.
- High degree of initiative, results orientation, and service orientation.
- Very good written and spoken German.
- English language skills are an advantage.
Skills
- Sales
- Account Management
- Customer Acquisition
- Consulting
- Contract Management
- Upselling
- Cross-selling
- Customer Service
- Problem Solving
- CRM Systems
- MS Office
- BI Tools
- Communication
- Negotiation
- Analytical Skills
- Sales Strategies
- Market Analysis
- Customer Needs Analysis
Location
- Germany
Work Type
- Flexible working hours
- Partial Home Office
Experience Level
- Entry-level candidates with sales passion are welcome
- Previous experience in sales, account management, or event industry is advantageous
Education Level
- Degree in Business Administration or comparable education
Salary/Compensations
- Attractive salary
Benefits
- Flexible working hours
- Partial home office
- Above-average company pension contribution
- Company supplementary health insurance
- Employee discounts
- Flat hierarchy ('Du' culture)
- High degree of creative freedom
- Appreciative work environment
- Open corporate culture
- Attractive development opportunities
- Internal training opportunities (Sirius Academy)
- Health management and sports activities
- Team and company events
About the Company
- Modern, future-oriented company.