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About the Role
As a Senior Claims Adjuster in the Marine Short Tail team, you will lead and drive claims proactively, maintaining strong relationships with stakeholders and promoting Markel's Claims Value Proposition by providing market-leading service.
Responsibilities
- Drive the claims philosophy of being customer-focused, nimble, and value-adding through personal objectives, team contributions, oversight of DCAs and service providers, and broker interactions.
- Handle claims in accordance with MINT claims and reserving philosophy, Markel Style, Claims Handling Manual, and regulatory requirements, escalating claims to management for input on strategy and/or reserving.
- Deliver a customer-focused approach to claims, measured by speed of service and clear communication with brokers and (re)insureds.
- Produce quality narratives and information on key claims and developments, reporting to management and contributing to team reports.
- Collaborate with the underwriting team, providing feedback on claims experiences, contract wordings, and data for renewals and new business.
- Interact with placing and claims brokers to build strong relationships and demonstrate claims management quality.
- Work with Actuarial and Outwards Reinsurance teams, keeping them informed of new notifications and significant developments.
- Lead claims on all classes of business handled by the team, attend underwriting meetings, learn about the class, and build relationships with key collaborators.
- Take the lead and management of strategy on a portfolio of complex or high-value claims and serve as a point person to underwriters.
- Identify and discuss common areas and trends in claims causation.
- Segment and analyze the portfolio to identify profitable sub-segments and areas needing remedial action.
- Understand, monitor, provide feedback, and ensure compliance on KPIs.
- Analyze and interpret data to improve Markel’s underwriting capabilities.
- Scope problems/questions for analysis and collaborate with actuarial/underwriting/claims management to investigate.
- Assist underwriters with policy language development and propose wording amendments.
- Produce quality work efficiently, overcoming challenges and demonstrating organizational skills.
- Understand customer needs, act on feedback, and provide solutions.
- Form relationships outside the claims function, including with underwriters, brokers, and legal providers.
- Negotiate complex coverage matters calmly and effectively.
- Represent MINT in the management of market and broker meetings.
- Assist in the training of junior claims team members, providing insights and helping develop their capabilities.
Requirements
- Background and knowledge in Fine Art & Specie is required.
- Knowledge of Marine Cargo is desired.
- Achieved ACII accreditation, or be working towards it.
Skills
- Claims management
- Relationship building
- Communication
- Data analysis
- Negotiation
- Problem-solving
- Organizational skills
Location
- London Market
Work Type
- Hybrid
Experience Level
- Senior
Education Level
- ACII accreditation (or working towards)
Salary/Compensations
- Great starting salary plus annual bonus
Benefits
- Up to 16% company pension scheme
- Private medical and dental cover
- Menopause plan
- Emergency care benefit (children/Pets/dependants)
- Income protection
- Life assurance
- Electric car scheme
- Travel insurance
- 25 days paid holiday plus Bank Holidays
- Opportunity to buy/sell extra leave
- Opportunities to learn new skills and develop in career
About the Company
- Markel is a people-powered company that values relationships with customers and stakeholders.
- The Claims department aims to be a market leader in providing efficient, cost-effective, and professional service.
- The vision is to be the most customer-centric, nimble, and value-adding claims team.
- The claims team works collaboratively with underwriting for communication and idea exchange.
- The Marine Short Tail team handles claims from the Marine Cargo, Specie, Hull & War Underwriting Division.
- Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries, comprising insurance, reinsurance, specialist advisory, and investment operations.
Equal Opportunity
- Markel celebrates the value of a diverse workforce with varied backgrounds and life circumstances.
- Markel is happy to consider candidates looking for flexible working patterns.
- Reasonable accommodations will be provided for individuals in the job application or interview process and to perform essential job functions.
- Contact rec@markel.com or 0161 507 5827 for accommodations or alternative application methods.