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About the Role
Supporting the Store Manager in reaching targets and KPIs, ensuring effective team management, and providing exceptional customer service.
Responsibilities
- Supporting the Store Manager in reaching targets and KPIs and ensuring effective team management.
- Ensuring the team provides exceptional customer service and surpasses expectations by following the Selling Ceremony.
- Assisting the Management Team in training the team on product knowledge, customer service, and Retail Excellence.
- Supporting the team in building and maintaining the client database to ensure repeat visits and customer loyalty.
- Ensuring the efficient running of the boutique according to directives and procedures.
- Providing a consistent example of the Jimmy Choo lifestyle image through customer relationship management, attitude, grooming, dress code, and behavior.
- Ensuring prompt and successful resolution of customer complaints.
- Supporting the Management Team with daily boutique operations, including customer relationships, team management, administration, stock, and visual merchandising.
- Ensuring effective stock controls for continuous supply and accurate records.
- Assisting in organizing and managing stock takes.
- Monitoring the team to ensure merchandise presentation meets VM standards and the boutique is tidy and clean.
- Ensuring the team is aware of and strives to achieve key performance indicators to increase boutique performance and reach targets.
- Ensuring the implementation and adherence of Jimmy Choo procedures, standards, and policies.
- Supporting the team in monitoring and managing Health and Safety and Security issues.
- Supporting with back-of-house and administrative operations as requested.
- Demonstrating flexibility by supporting with ad-hoc duties.
- Developing detailed product knowledge to provide exceptional and knowledgeable customer service.
- Building, developing, and maintaining your own client database ensuring repeat visits and customer loyalty.
Requirements
- Excellent communication skills both written and verbal.
- Visual merchandising experience.
- Fluent English.
- Additional languages advantageous.
- Demonstrable skills in Microsoft Office, Excel, Word, and PowerPoint.
- Knowledge and understanding of the luxury market, customer service, and fashion.
- Ability to successfully handle multiple demands and competing priorities in a multinational business.
- Proactive approach to anticipating and resolving boutique and team issues.
- Demonstrates respect, leadership capabilities, and consistently exceeds expectations.
- Shows innovation and initiative.
- Enthusiastic, self-confident, and self-motivated.
- Understands and represents the luxury lifestyle image of Jimmy Choo.
- Maintains professionalism under all circumstances.
- Prepared to go the extra mile to achieve targets.
Skills
- Communication skills
- Visual merchandising
- Microsoft Office
- Excel
- Word
- Powerpoint
- Luxury market knowledge
- Customer service
- Fashion knowledge
- Leadership
- Innovation
- Initiative
Location
- Jimmy Choo
Work Type
- Full-time
Experience Level
- Supervisor
Salary/Compensations
- 26,000.00 - 41,500.00 GBP
About the Company
- At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.
- In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range.
Equal Opportunity
- The Company is an equal employment opportunity employer.
- The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
- The Company also prohibits harassment of applicants and employees based on any of these protected categories.
- If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.