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About the Role
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!
Responsibilities
- Works effectively as part of the service team of the Restaurant/Bar.
- Fulfills all guest’s service needs according to 1 Hotel standards.
- Maintains a working knowledge of full food and drink menu while making recommendations.
- Follows high standards of food product, sanitation, storage, and handling procedures.
- Observes guests’ dining experience to confirm satisfaction, responding promptly to any requests.
- Provides guest check promptly and returns receipt promptly.
- Keeps all service and table areas clean, organized, and stocked.
- Assists busser or fellow servers in clearing and resetting tables when needed.
- Provides engaged, friendly and attentive customer service to all guests inclusive of eye contact respectable conversation and smiling.
- Practices highest regards for safety within all areas and with all materials.
- Follows and adheres to all standards set forth by federal and state guidelines.
- Has knowledge of state and federal liquor regulations pertaining to serving alcohol.
- Performs other related activities as assigned by management.
- Guarantees neat and quality service.
- Participates in daily shift meetings.
- Adheres to strict uniform & grooming standards.
- Follows company cash handling and payment tendering procedures with care.
- Follows all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
- Ensures compliance with hotel policies, procedures, and standards with self and colleagues.
- Ensures uniform and personal appearance are clean and professional.
- Maintains confidentiality of proprietary information.
- Embodies the 1 Hotels Vision, Mission and Compass; delivers on Our Promise, provides Good-Natured Service and upholds our Brand Pillars.
Requirements
- Prior serving experience.
- Organized and proficient at multitasking.
- Reliable team player willing to learn and adapt to new situations.
- Able to lift at least 50 lbs.
- Able to stand for long periods of time.
- Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.
Skills
- Strong communication and customer service skills.
- Proficient in verbal and written English communication.
- Food Handling certification (can be obtained during employment).
About the Company
- As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Equal Opportunity
- Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.