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About the Role
Manage complex workers’ compensation claims and drive positive recovery outcomes as part of a specialist team delivering expert claims and injury management support. This 12-month fixed-term opportunity is based in our Mascot Head Office and involves the end-to-end management of a portfolio of complex NSW workers compensation claims.
Responsibilities
- Manage complex workers’ compensation claims and drive positive recovery outcomes.
- Manage a wide-range portfolio of claims.
- Review and assess workers compensation claims in accordance with NSW Workers Compensation legislation, standards of practice.
- Make liability decisions on claims and treatment.
- Implement effective claims and injury management strategies.
- Influence, motivate and strive to deliver exceptional claims management outcomes.
- Educate and assist employees and business managers on workers’ compensation.
- Lead case reviews.
- Assist with the development of claims management strategies on all open claims.
Requirements
- Extensive experience managing complex Workers’ Compensation claims across a diverse portfolio.
- Strong knowledge of the NSW Workers’ Compensation legislative framework, regulations and Standards of Practice.
- Proven ability to make sound liability decisions and manage complex claims outcomes.
- Experience developing and implementing effective injury management and return-to-work strategies.
- Strong understanding of PIAWE calculations and Workers’ Compensation weekly benefits administration.
- Ability to identify barriers to recovery and implement person-centred claims management solutions.
- Excellent stakeholder management skills, with the ability to build trusted relationships across all levels.
- Highly developed verbal and written communication skills, with confidence influencing outcomes.
- Strong attention to detail, analytical capability and commitment to maintaining confidentiality.
- Proficiency in Microsoft Office and the ability to manage competing priorities in a fast-paced environment.
- Right to work in Australia / New Zealand without restriction or sponsorship.
Skills
- Claims management
- Injury management
- Workers’ Compensation legislation
- Liability decision making
- Return-to-work strategies
- PIAWE calculations
- Stakeholder management
- Communication
- Attention to detail
- Analytical capability
- Confidentiality
- Microsoft Office proficiency
Location
- Mascot Head Office
Work Type
- Fixed-term
- Full time
- Onsite
Experience Level
- Senior
Benefits
- Heavily discounted air travel within Australia and across the globe, both for you and your family and friends.
- Exclusive deals on accommodation and holidays.
- Flexible leave options.
- 18 weeks paid parental leave.
- Option to purchase additional paid leave for eligible employees.
- Access to thousands of rewards through partnerships.
- Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- Salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- Support for wellbeing, including mental health resources, an interactive wellbeing app, and tailored nutrition plans.
- On the job training and coaching.
- Formal training opportunities.
About the Company
- Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline.
- Qantas has a range of subsidiary businesses that support the overall operations of the Group.
- The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
- We’ve always been pioneers, and we’re proud to see that spirit in our people today.
- Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
- We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations.
- It’s in us to be our best.
- We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.
Equal Opportunity
- Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
- We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
- If you have any support or access requirements, we encourage you to advise us at time of application.
- Your personal information will be kept confidential in compliance with relevant privacy legislation.